Reply from Purple MindsJul 17, 2023
Dear Coast to Coast,
This review has already reached us through Clutch and other platforms.
We regret to know that you were not satisfied with the outcome of your project. It's important to note that your token project is in the early stages, and no ICO has commenced yet. We understand your concerns about the authenticity of airdrop participants. However, please understand that in any project's initial phase, it's common to see an influx of varied interest levels. We strive to create a genuine community, but filtering out every potentially disinterested participant in the early stages can be challenging.
Furthermore, concerning the 'fake' marketing claim, you opted for our airdrop marketing package. An airdrop campaign typically incentivizes people to follow your project, which is inherently a 'paid' strategy. This was communicated at the beginning of the campaign to ensure transparency.
Regarding the issue of refunds, we would like to clarify that, following our policies in our contract, we offered a refund for any work that was not performed. However, this was refused by you on the basis that you wanted a larger refund. Unfortunately, we cannot provide refunds for any marketing work already executed. This is also clearly stated in our contract, signed by all parties involved.
And concerning communication issues, our records do not reveal any instances in which we blocked communication. According to our records, we did not receive a response from you. At TokenMinds, our primary goal is client satisfaction and success. We are willing to clear up any misunderstandings with you in the best possible way.
Please feel free to contact us at any time. We would be more than happy to answer any remaining questions and issues. Thank you for your feedback.
Best Regards,
TokenMinds Team
