Excellent
Based on 89 reviews
TONGSHOP4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TONGSHOP is an online jewelry brand specializing in hip-hop-style jewelry, offering a wide range of high-quality pieces to those who seek individuality and style. Our collection includes bracelets, necklaces, rings, pendants, and custom-designed jewelry, with a particular focus on personalized pendants and bespoke creations. Crafted with premium materials such as moissanite and sterling silver, each piece is designed with exceptional craftsmanship, ensuring lasting brilliance and durability. Whether for everyday wear or making a bold statement, TONGSHOP is your go-to destination to showcase confidence and elevate your look in any setting!
TONGSHOP (tongshops.com) has 89 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
89 approved reviews, newest moderated first
Kenneth W.
I love the detail and the quality and the time it was right on time this is why I put in for a new one I’m sure my grandma and her reference form thank you all
Reply from TONGSHOPSep 20, 2026
Thank you for your purchase and your trust. We are committed to making every product well and serving every customer like you well!
Kendra B.
I love the quality of the chain and pendant. Though the pendant glass or plastic part was dirty and I didn't receive my free gift which was the bracelet promise to me.
Reply from TONGSHOPSep 20, 2026
Thank you for your purchase and your trust. We are committed to making every product well and serving every customer like you well!
Tina W.
Don’t do that seller, you was also told I was out the day of delivery, the parcel was delivered just NOT TO THE RIGHT PERSON, but I still had to pay for it, I told you in messages I didn’t get the watch, you argued with me telling me it was me in the picture, no it wasn’t me in the picture, you were quick to contact my bank, knowing our conversation was about the delivery NOT BEING HANDED TO ME, because you see a human holding the parcel you assumed it was me, it wasn’t so don’t try defend it, you are not nice, I’m an elderly lady and you didn’t take into account that the picture was not me, I even sent you photos to show it wasn’t me, have a nice life, and hope none of your other customers get treated the way you treated me
Reply from TONGSHOPSep 20, 2026
Hi, We are extremely saddened by this review because it seriously misrepresents what actually happened with this order. This was a high-value watch order, and despite the risk involved, we fulfilled and shipped the item exactly as promised. The carrier provided delivery confirmation and a delivery photo showing the parcel at the customer’s address. We have no reason to believe the carrier falsified this information. When the customer later reported that the package could not be found, we did not ignore the situation. We continued communicating through WhatsApp, calmly tried to help, and repeatedly advised the customer to contact the carrier directly, check local CCTV/security cameras, and attempt to recover the parcel. The customer agreed to do so. We also explained that if the package genuinely could not be recovered, we would even try to help arrange a replacement despite the heavy loss involved for us. Our goal was always to help resolve the situation fairly. However, after further investigation, the local delivery personnel responsible for that route confirmed that the parcel had been received at the property upon delivery. At that point, we became deeply concerned that the situation being described to us was not accurate. We subsequently submitted all communication records, shipment evidence, and delivery confirmation documents to the bank during the dispute process. We always try our best to help customers honestly and respectfully, especially in difficult situations. False accusations and abusive language toward small businesses are extremely damaging, particularly when there is clear evidence that the order was fulfilled and delivered correctly.
Alfredo R.
It’s a masterpiece, my wife loved it and so did I. Will definitely recommend you. Thank you.
Reply from TONGSHOPSep 20, 2026
Thank you for your purchase and your trust. We are committed to making every product well and serving every customer like you well!
PSosa
Fast shipping great quality
Reply from TONGSHOPSep 20, 2026
Thank you for your purchase and your trust. We are committed to making every product well and serving every customer like you well!
Bennie S.
Best gift I can give my finance…. The website, the price, and the person who made it. THANK YOU
Reply from TONGSHOPSep 20, 2026
Thank you for your purchase and your trust. We are committed to making every product well and serving every customer like you well!
Johnny R.
I loved this. Seriously, I loved it. I recommend it 100%.😍😍😍😍😍😍
Reply from TONGSHOPSep 20, 2026
Thank you for your purchase and your trust. We are committed to making every product well and serving every customer like you well!
Dakota G.
A true craftsman, chain came out perfect, will be going here for now on , the quality the prices are great, a great buisness and businessman
Reply from TONGSHOPMay 22, 2026
Hi, We are very disappointed to see this review because it does not reflect what actually happened during this order. We communicated with you continuously on WhatsApp and explained the reason for the shipping delay in detail. Throughout the process, we clearly told you multiple times that if you no longer wished to wait, we were completely willing to issue you a full refund immediately. To reassure you, we also recorded videos of your custom Cuban chain before shipment, provided updates, and even included a free gift because of the delay. At the time, you responded positively and agreed to continue with the order. Later, we discovered that a bank dispute had been opened against the payment while the order was still being handled. Even then, we contacted you again and explained that if you no longer wanted the item, we would happily refund you directly. Unfortunately, the conversation then became hostile, and despite our continued attempts to help and reassure you, we were repeatedly insulted and called scammers. In the end, we still issued the refund and recalled the shipment to avoid further conflict. We always try our best to treat customers fairly and honestly, and we have full records of our communication, shipment videos, and refund discussions. We understand delays can be frustrating, but we do not believe it is fair to describe the situation in a misleading way while omitting the support and solutions that were offered throughout the process.
