ToolOrbit Reviews | Read Customer Reviews of toolorbit.com

ToolOrbit Reviews | Read Customer Reviews of toolorbit.com

ToolOrbit reviews

122 approved reviews, newest moderated first

LARRY H.
Apr 17, 2025
Why take money
Why take money, not answer emails and then say the order cannot be filled? Terrible service
Reply from ToolOrbitApr 18, 2025
Dear Larry, I truly regret the frustration you've experienced. This was a prepaid online order, but unfortunately, the item became obsolete and couldn't be fulfilled. According to our records, we didn’t receive any emails from you. However, your order has been fully refunded, and the amount should already be reflected in your account. Please reach out if there's anything else we can do. Regards, Edward M ToolOrbit Customer Care
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Bryan B.
Apr 16, 2025
Delayed response times via email
Delayed response times via email, had to ask if the company was a scam before I got a reply. Took about 11 business days just to get the item shipped from their warehouse (plus the actual time in transit). Probably not worth the $10 I saved over ToolNut.
Reply from ToolOrbitApr 16, 2025
Dear Bryan, We regret any disruption this may have caused to your operations. As per the shipping details, your order was dispatched under the selected shipping method from our facility. For future orders, we kindly recommend selecting an expedited shipping option should you require quicker delivery timelines. Kind Regards, Edward M ToolOrbit Customer Care.
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Mark M.
Apr 15, 2025
Not shipped yet
Not shipped yet
Reply from ToolOrbitApr 18, 2025
Dear Mark, We would like to inform you that your order has been successfully shipped and is currently en route to its destination. The tracking details were promptly shared with you via email. Once your package has been delivered, we kindly ask that you confirm receipt and consider updating your review accordingly. We genuinely hope to have the opportunity to serve you again and provide a seamless shopping experience moving forward. Warm regards, Edward M ToolOrbit Customer Care
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Ryan
Apr 11, 2025
The shipping is extremely slow.
The absolute slowest shipping I have ever experienced from any retailer. I order on the April 2 and it is now April 10 and my order still has not even been shipped out.
Reply from ToolOrbitApr 16, 2025
Dear Ryan, Thank you for your feedback. We understand your concern and apologize for any disruption caused. Please note that your order was shipped entirely within the scheduled timeframe, and we’ve kept you updated on its progress via email. According to the tracking details, your order is on track and scheduled to be delivered by tomorrow. Feel free to reach out should you need any further assistance. Regards, Edward M ToolOrbit Customer Care
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William J.
Apr 9, 2025
I have not received it
I have not received it
Reply from ToolOrbitApr 11, 2025
We’re very sorry to hear that your order hasn’t arrived yet. That’s not the experience we want for our customers. Please rest assured, we’re looking into this right away. If you haven’t already, kindly check your email for a recent message from our team—we’ve reached out to help resolve this as quickly as possible. If you still need assistance, feel free to contact us directly at [email protected], and we’ll make it right. Thank you for your patience. Best Regards, Edward M
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Bruce B.
Apr 8, 2025
Ordering tool was easy and recived with…
Ordering tool was easy and recived with in a week's time. Tool was recived as listed
Reply from ToolOrbitApr 15, 2025
Thank you for your feedback! We’re glad to hear that the ordering process was smooth and that your tool arrived promptly and just as expected. We truly appreciate your support and look forward to serving you again in the future. If you ever need anything, feel free to reach out! Best regards, Edward M ToolOrbit Customer Care
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Jaime V.
Apr 8, 2025
Very good service.I would be glad to…
Very good service.I would be glad to buy again.
Reply from ToolOrbitApr 15, 2025
Dear Valuable Buyer, Your feedback means a lot to us and plays a key role in helping us enhance the shopping experience for all our customers. Finest Regards, Edward M ToolOrbit Customer Care
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RTL
Apr 8, 2025
Fast Delivery.
Fast Delivery.
Reply from ToolOrbitMay 6, 2025
Dear Valuable Buyer, We appreciate your acknowledgement of our service. Hope you will continue your shopping experience with our company. Feel free to reach us at [email protected] for further assistance. Best Regards, Edward M ToolOrbit Customer Care
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