Poor
Based on 93 reviews
Top Tier Moving Group2.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether it's across town or across the country, Top Tier Moving Group is here to make your transition smooth and stress-free. As an industry-leading moving brokerage, we specialize in providing top-tier relocation services. From furniture assembly and logistics to packing and unpacking services and storage solutions, we’ve got you covered!
Top Tier Moving Group (toptiermovinggroup.com) has 93 customer reviews on Folks Told, with an average rating of 2.3 out of 5.
93 approved reviews, newest moderated first
Nina J.
I had a great experience with Top Tier Moving Group. The movers were polite, efficient, and very careful with my furniture. They made a stressful move much easier. I would definitely use them again and recommend them to others.
Ray L.
I hired this company they picked up my goods and never delivered. They refused all wrongdoing. They don't want to give me their names. The campaign address doesn't exist. They don't call back. They are playing games all day long. Avoid at all cost. Their address doesn't exist.
Reply from Top Tier Moving GroupJan 28, 2026
We respectfully disagree with the claims outlined in this complaint and would like to clarify the facts based on our records and documented communications. Top Tier Moving Group LLC acted solely as the customer’s licensed moving coordinator and did not physically perform, pick up, transport, or deliver the customer’s household goods. The physical handling of the move was conducted by the federally licensed motor carrier assigned to the shipment. All company contact information, websites, and FMCSA credentials for Top Tier Moving Group LLC remain active and verifiable. Our records show consistent and documented communication with the customer and active advocacy on their behalf. Between August 25, 2025, and September 5, 2025, our customer service team repeatedly contacted the assigned carrier to obtain delivery updates and relay timelines to the customer. The customer was previously advised that delivery was anticipated within 7–14 days based on carrier representations, and we committed to providing updates as they became available. When the carrier became non-responsive, our company escalated the matter by filing formal complaints with the FMCSA and DOT on the customer’s behalf, including a follow-up complaint filed on October 20, 2025. We are currently awaiting responses from the regulatory agencies and the carrier. The allegation that our company “picked up” the customer’s goods or refused communication is inaccurate. Our last direct communication with the customer occurred on September 5, 2025, and we have remained available since that time. At no point did we refuse to assist or misrepresent our role in the transaction. We respectfully ask that the customer consider removing or amending their complaint to accurately reflect that Top Tier Moving Group LLC served as the coordinator, not the motor carrier, and that we have taken documented steps to assist, escalate, and advocate on their behalf. We encourage the customer to contact our office directly or email [email protected] so we may address any remaining questions or concerns. We remain willing to assist and continue pursuing resolution through the appropriate regulatory channels.
Kevin F.
Top Tier Moving (broker) and MoveKing LLC turned what should have been a straightforward cross-country move into a two-week nightmare defined by bait-and-switch pricing, missed delivery commitments, and complete communication failure. My belongings were picked up in Pennsylvania on December 26. From the outset, I clearly communicated that my move-in date in Walnut Creek, CA was January 13, and I was repeatedly assured this timeline was not an issue and that I was working with “the most professional movers.” The initial quote was $3,100. That increased to $4,100, and ultimately ballooned to nearly $7,000 after pickup. This escalation was not tied to any meaningful change in scope and followed a classic bait-and-switch pattern. Compounding this issue was their payment policy. Once pricing increased, I was informed that payment would only be accepted via cashier’s check, money order, or cash—no credit cards or any form of payment that would allow a consumer dispute. This left me with no financial protection while my household goods were already in their possession. The most unacceptable part of this experience was the complete lack of communication. Beginning on January 11, with my confirmed delivery date approaching, I called, texted, and emailed both Top Tier Moving and MoveKing LLC to confirm delivery. I received no response at all. I was entirely ghosted during the exact window when my belongings were supposed to arrive. After more than a week of silence, I finally heard back on January 22, when I was told—without explanation—that my belongings would now be delivered on Sunday, January 25, nearly two weeks after my agreed move-in date. By that point, I had incurred additional living expenses and unnecessary stress simply because these companies failed to communicate or honor their commitments. This was not an isolated mistake. The pattern was consistent: * Inflated pricing after pickup * Payment restricted to non-disputable methods * Missed delivery commitments * Total radio silence when accountability mattered * Last-minute, take-it-or-leave-it updates Once they have your belongings, you lose all leverage—and their business practices appear designed around that fact. I strongly recommend avoiding both Top Tier Moving and MoveKing LLC unless you are prepared for unpredictable pricing, delayed delivery, and no recourse when things go wrong.
Reply from Top Tier Moving GroupJan 28, 2026
We understand how stressful a long-distance move can be and we regret that the customer experienced frustration during this process. We appreciate the opportunity to clarify the facts and address the concerns raised in this complaint. First, regarding pricing, the initial estimate provided was based on the inventory list supplied by the customer at the time of booking. At pickup, the carrier documented an additional 284 cubic feet beyond the original quoted volume. As disclosed in our written agreement and federal moving regulations, any increase in volume or inventory results in a corresponding adjustment to cost. The final charges were directly tied to the verified increase in shipment size and were reviewed with the customer onsite. Their signed Bill of Lading and revised inventory reflecting these additions are on file. With respect to payment methods, the carrier’s accepted forms of payment were also disclosed in advance during our verification calls and are consistent with industry standards for interstate household goods transportation. Regarding the delivery timeline, the customer’s file reflects a First Available Delivery Date of January 13, 2026. As previously explained to the customer, the FADD is not always a guaranteed delivery date, but rather the first date the customer is available to receive their shipment. At no point was the shipment outside of the carriers federally permitted delivery window. We acknowledged the customer’s concerns about communication when they initially contacted our office, particularly with the carrier, Move King LLC. Our records confirm that when the customer expressed difficulty reaching the carrier, our team immediately intervened, contacted carrier management, relayed real time updates to the customer in writing, and instructed the carrier to maintain an open line of communication. Mechanical issues with the truck were also communicated once reported to us by the carrier. It is important to clarify that no concerns or disputes were raised with Top Tier Moving Group at the time of pickup regarding pricing, inventory, or onsite conditions. Had we been contacted during pickup, we would have worked promptly on the customer’s behalf to address any discrepancies, as we routinely do. While we regret to hear that the customer remains unhappy with our services, the characterization of this move as a “bait-and-switch” or a breach of contract is not supported by the documented facts, signed paperwork, or applicable federal regulations. Top Tier Moving Group has continued to act in good faith, remained communicative, and fulfilled our role as a licensed moving coordinator throughout the process. We remain willing to answer any additional questions or offer further clarification as needed.
Isaiah
They showed up on time and loaded all our stuff pretty quickly. Washington state
Reply from Top Tier Moving GroupDec 30, 2025
Thank you for taking the time to share your feedback. We’re glad to hear that our team arrived on time and completed the loading process efficiently. We appreciate you choosing our services and remain grateful for the opportunity to assist with your move in Washington State. Please let us know if we can assist with any future moving needs !
Antonio D.
They are a scam dont use they will give you a great price and the movers will up sale to get more money thinking you are desperate. Do not use
Reply from Top Tier Moving GroupDec 19, 2025
We’re sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to clarify the circumstances surrounding your move. Per our records, our last form of communication with you occurred the day before your scheduled pickup date to confirm the movers’ arrival. We were not made aware of any on-site concerns or issues during or after the move. Had we been notified at that time, we would have intervened on your behalf and worked to provide solutions immediately. We would also like to clarify how estimates are handled, as outlined in the agreement reviewed at the time of booking and in accordance with federal regulations. The initial estimate is based solely on the inventory and services provided by the customer at the time of reservation. By law, the foreman is then required to complete a physical walkthrough upon arrival to verify the actual inventory and requested services. If there are differences from the original information provided, a revised estimate is prepared and reviewed with the customer prior to loading to ensure full transparency and understanding. Customers are never required or obligated to proceed if they do not agree with the revised estimate. At no point are our crews permitted to “upsell” under pressure either; all adjustments are a direct result of inventory or service changes that differ from the original agreement and are reviewed before any work begins. We remain committed to transparency and compliance with all federal moving regulations, and we are always available to address questions or concerns should you still have them. We encourage you to contact our office directly so we can review your move in detail and provide any additional clarification if needed.
Jeffrey F.
We were quoted an original amount that we agreed to and they finally called the day after the refund window with the quote $5000 over the original quote and we refused it and was forced to lose the $1200 deposit. I would give them no stars if I was allowed to.
Reply from Top Tier Moving GroupDec 17, 2025
We’re sorry to hear you are unhappy with our services and understand how upsetting unexpected changes can feel during an already stressful moving process. We appreciate the opportunity to clarify what occurred and to address your concerns respectfully. As reviewed with you at the time of booking, the original binding estimate was based solely on the inventory and services you provided at that time—specifically 18 items and 19 pieces. Per our agreement, Top Tier Moving Group’s estimates are determined by the customer-provided inventory and the agreed-upon rate per pound and/or cubic feet. Any additions to the inventory or requests for additional services result in a corresponding adjustment to the total cost. Our records show that the recent call placed to you was our standard Quality Assurance review, which is conducted prior to move day to review and finalize the inventory. During that call, you and your spouse added a significant number of items, bringing the total to 61 items and 98 pieces. This increase is what led to the revised pricing, not an arbitrary or hidden fee. At that time, we did offer the option to revert back to the original inventory and proceed with the move as initially quoted; however, your spouse declined that option. We also presented several alternatives, including applying your initial deposit as a credit toward a future move so that it would not be lost, should you choose to proceed with our services at a later date and that was also refused. We regret that this situation did not resolve in the way you had hoped, but we have acted in accordance with the terms reviewed and agreed upon at booking. We remain willing to assist with any further questions or concerns and encourage you to contact our office directly so we can work towards an amicable resolution.
Steven R.
These guys know what they are doing. Andy took my inventory really quickly and made sure it was accurate. People onsite were professional and didn’t surprise me with any hidden fees. Will be recommending in the future.
Reply from Top Tier Moving GroupDec 17, 2025
Thank you for taking the time to share your experience. We’re glad to hear that the inventory process was handled efficiently and accurately, and that our on-site team provided professional service with clear, upfront pricing. Transparency and reliability are very important to us. We truly appreciate your recommendation and look forward to assisting you again in the future.
Nick P.
Great move great company
Reply from Top Tier Moving GroupDec 16, 2025
Thank you for your feedback! We’re glad to hear that your move went smoothly and that you had a positive experience with Top Tier Moving Group LLC. We appreciate your support and look forward to assisting you with any future moves!
