Excellent
Based on 295 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Star Rating? 96% of our reviews are 5 Star. See our profile and read them for yourself. Total Tax, Inc is owned and operated by licensed tax professionals specializing in solutions for taxpayers facing a tax debt crisis. For 36 years, our CPAs, IRS Enrolled Agents, and QuickBooks Pro Advisors have been turning IRS nightmares into water under the bridge, saving our clients thousands and setting them on a track for success.That 5 star service is our proven norm, with ZERO complaints from the BBB, and a 4.9 out of 5 on Google.Great results and great service. We expect it, and we believe our clients have the right to expect it too!
Total Tax, Inc (totaltaxinc.com) has 295 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
295 approved reviews, newest moderated first
Beth B.
The staff (especially Mark Walstrom) treated me professionally and compassionately through an uncomfortable situation. My stress was immediately alleviated after hiring Total Tax. I was kept informed throughout and always reached someone live when I telephoned. The resolution was much better than expected. I am incredibly grateful for their services and HIGHLY RECOMMEND!
Junior R.
Good service ,always answered all my questions,would recommend to anyone who has tax problems and need professional help.
Michael J.
Total Tax is amazing. Their knowledge and competence are marvelous. My issues were resolved with the utmost attention and professionalism. I highly recommend to anyone with a tax problem that you engage Total Tax.
Marcelo A.
I’m very please to have found the dream team for my tax solutions. Total Tax were very professional and after reviewing my previous year taxes (2021 that someone else had prepared), they were able to adjust and correct the all the mistakes. They really care about their customers. For them, we are not numbers, we are real people. Knowledge, Respect and consideration are the key to run a company that long, and they know how to do it. From now on Total Tax is my partner to prepare my taxes. I’m confident that they will keep my business for many year to come. Thank you Total Tax. Marcelo
Sally E.
Total Tax has been preparing our returns for several years. We have appreciated their thorough, timely and professional service. Though we no longer are dealing with property purchases, sales, rental issues, and etc., Total Tax has prepared our 2022 taxes with the same commitment.
Chris A.
I signed up with this company months ago, they were supposed to help me. get my taxes caught up. What a joke, they did nothing and 3 months went by, I had to move on to find a company that could really help me. Chris Auger
Reply from Total Tax, IncFeb 6, 2023
Mr. Auger - Thank you for taking Jen's call - we are glad we were able to clear up the misunderstanding! We agree that had you brought your concerns to us directly, this would have been avoided.
Teri C.
Total tax is great, I’ve been having my tax returns done there for years. Love the local service, everyone is very helpful and friendly.
Gary W.
Total scam is a better name for this corporation! My husband and I fell right into the fast talking lawyers scam. We were quoted a total of 40,000 owed in back taxes and both signed the paperwork. A few short weeks later we couldn't get in contact with the people assigned to our case, I call it passing the buck. We attempted leaving messages, emails, and text to no avail. Finally we received a call back because we changed credit cards and they didn't receive their payment, which is ridiculous, its a sad thing, but its all about the Benjamin's! The team informed us that they were still working on our tax returns and would get back in contact with us as soon as they were completed. The lack of communication is one of their biggest down falls. We decided to continue working with total scam, because we had already paid $2,300.00, hoping communication would get better and they would do their job. Once their team had completed our tax returns we received a phone call, to our surprise our $40,000 debt nearly tripled!!! They wanted us to sign new documents agreeing to this tripled price, NO WAY were we agreeing to do that, so we fired them and decided to go to another tax lawyer that is local (regret not doing this in the beginning). Be cautious of all the five star reviews, because now the only stars we see are the ones they gave us from a complete knockout!!
Reply from Total Tax, IncJan 29, 2023
Mrs. Watts - I am disappointed to see your review and the characterization of our service. I've reviewed your case and see that your case team contacted you within 24 hours of becoming a client and made regular (more than 20) follow ups with you to explain what they needed from you to prepare several years of tax returns, follow-up for the information, and explain the results. I understand and sympathize with your frustration about owing, but your returns were reviewed by our senior CPA and the results were explained on more than one occasion. Accepting the results of tax returns is always the hardest part of resolving back taxes since the reality of what is owed is finally known. That's what makes the next step - the resolution step - so important. It is the opportunity to resolve the balances and find a way to make a frustrating situation manageable. We wish we would have been given the opportunity to deliver on that for you and show you how to avoid owing going forward, but we wish you success with your new representative. Please contact us if there is anything we can do to assist you or your representative.
