Total WirelessReviews of totalwireless.com

Phone (iPhone 15) didn’t work. No refund or correction offered by total. First step of their process was to delete SIM card which led to phone not working at all without WiFi. After 3 hours of “support” from customer service, they told me to go to my neighbors and use their phone.

If i could rate zero stars I would. Total by verizon is by far the worst cell service I have ever had! I have never been above 3 bars, the help they offer is rediculous at best! He asked me for my phone number name they sent the text code to verify I am who I am then they pretend to be doing something and then tell me to turn my phone off and on and it's fixed. However it is never fixed. I have bought probably $300 and add on data that doesn't even automatically start working I have to call him and ask him to activate it and it only lasts for an hour. I can honestly say I hate total by Verizon!

Very dissatisfied with calling customer service and having to deal with a robot.

Total Wireless is a total nightmare. Impossible to close your account. I had the 4 lines $100 a month plan and BUYER BEWARE if you NEVER get a phone for that 4th phone line you will have to go through hell and back to try and get your account cancelled! Here is the story. We had the 4 lines used 4 of them for about 6 months and stopped using the 4th line so we only used 3 lines that had phones linked to it. The 4th line was just there. We decided to transfer the service to Verizon, all 3 lines ported with no issues. Now when I logged in to total wireless to cancel the account the tech rep stated I needed to provide the imei to verify I am the account owner. I said how can I provide you with the imei if that phone has been long gone 2 years ago and we havent even used that line in 2 years! The rep had me hold on and sent me a verification code to my email address. I verified the account and was told the account would cancel at the end of the month. I said ok please remove my card from auto-pay because I still see that 4th line active. he tells me to hold on and while I am holding he removes my email address from my account and replaced it with a totalwireles email address. I asked why he did that without my consent and without informing me of the change he said he needed to escalate my issue. So I am on the phone with a "manager" who tells me I need to verify that inactive line by text. I repeat myself that the line hasn't had a phone linked to it in 2 years I cannot verify by text. Then she says ok I need you to provide me with 2 phone numbers that line has texted the past 60 days. Again I inform her that the line hasn't had a phone in 2 years so it hasn't texted anyone in 2 years. She then says she can't verify me. So I ask her why did they change my email and now I can't access my account but my card info is still saved and set to refill and renew on the 22nd. She said "she" didn't change the email. Then I asked her who did it and why. she had no answers and kept saying they didn't change it when obviously they did as it said in my account that totalwireless email! I asked her to please remove the auto pay from the account since she said my account will cancel at the end of billing date because my "main" line was transferred to verizon. However, that 4th line still showed active on the account so she lied about the account cancelling at the end of the cycle. She then says "If you are billed then dispute the charge with the bank" I told her so you're refusing to cancel my account, refusing to turn off auto-pay, refusing to remove my card and telling me to dispute that payment? I told her I will not win the dispute as in the payment contract it says that if there is an active line I have to pay. I asked her again to remove my payment details and she refused saying its company policy. I asked for that policy and she couldn't provide it. So now I have to go to the bank and stop payment on all future transactions. EACH LINE IS ITS OWN ACCOUNT NUMBER THERE IS NO ONE ACCOUNT NUMBER SO YOU WILL HAVE ISSUES LIKE ME IF YOU HAVE 4 LINES AND ONLY USED 3. DO NOT USE THEM THEY ARE A TOTAL NIGHTMARE. I AM GLAD I recorded the conversation and will be forwarding it to the STATE ATTORNEY

I would never ever use this company again it is something every month with my phone service or my bill once I tried to change handset and they just totally shut my phone off and I couldn't get my same number back now this month they charged me 51$ on Monday I get up the next morning thinking my phone is on and they tell me that my payment didn't go thru so i pay another 57$ and still have not seen my money back..... Never use total by Verizon they will rip you off

I just got hung up on by Total by Verizon tech support ("John Rey"). I replaced my phone a couple of months ago because the old one had a badly cracked screen. Stayed with Total by Verizon, kept my same number. The new phone is bigger and prettier but it drops a lot of calls at home, and when I'm out, it doesn't want me to p/u wifi even here in my big city home. It detects many networks with strong enough signals but they're all someone else's secure ones, and almost never Verizon. A lot of the time I can't even call or text on it away from home unless I turn it off and back on. Even that doesn't work sometimes, which basically defeats the purpose of me carrying a phone when I leave home. So I contacted tech support from home tonight using my laptop, because I knew 1) I'd be able to get through, and 2) there would be no call to drop mid-sentence. So I was doing the chat and I thought things were going okay although I did have to wait a few minutes between every one of his responses. He had me make a call and send a text and access the internet from the phone while we were chatting, which I can almost always do from home. And when that worked he suddenly got in a rush to get off the chat. Told me to contact them next time it wasn't working and they'd troubleshoot. I asked if he could walk me through my phone settings, in case that was the problem. He wouldn't do that. Just repeated that I should contact them next time it didn't work. I said that phone is my only line. I said, "The next time I leave the house it will not work. But I'll be unable to contact you because IT WILL NOT WORK when I'm away from home." He repeated himself a couple of times, then pasted in a long generic message which included wishing me a great evening, thanking me for using Verizon, and disconnected the chat.

Well hi how you doing my name is Shane glass they obviously don't care about customer service or they wouldn't have a rating of 1.2 that's embarrassing my rating at my company through Google is five star maybe I'll care about your people a little bit more the system was messed up I bought that I bought that I bought that I bought that I bought that about that you wouldn't give me $5 back bunch of greedy pigs

Port got done from another carrier but it is not visible/ linked to my account Even in total by Verizon account. They are not sorting this out and can't port it out. They are clueless and total crap. Instead they keep rotating my calls to various departments almost 14days passed. After my fcc, bbb complaint they sorted out in a week. Ps: i have tried 20+ calls and 9hrs on this