Total WirelessReviews of totalwireless.com

This is the most pathetic company I've ever had the chance to deal with. I tried to buy extra data for my phone and in the process of adding it to my account something happened and it caused my service to be suspended. I called as soon as it happened and it ended up taking 6 days and countless calls and hours on the phone with them. They did the same procedure over and over. They are all foreign and you cannot understand them. I would never do business with total wireless again.

terrible customer service. No one speak English they don’t know what they doing. I have spoke to five different customer service everybody same thing all Indians

This service is crap. i bought a $50 dollar phone to use in an emergency with my qlink service i was told they want $150 to unlock the phone i just bought outrite. SHADY BUSINESS. Icould not tecommend doing any business with verizon. they are all about fees hidden charges and finding new ways to get money. i feel difty for just talking to there so called help. if the phone was leased i would ynderstand but i bought it cash . there is no legitimate reason they want more. Trash Company

you cant even get in contact with them

Awful experience. My first time with this service. I got two phones, first try to port over got an error went through three people got it fixed. Cool. Second line try to port over 5 different agents, 5 hang-ups, 6th agent rude patronizing, 7th and 8th caller can't help transfer, hang-ups after transfer. 7hours later it's late call in the morning same thing. Mind you I paid for service for both, rude guy deleted my 2nd line. Paid for another line. Still not activated. This is by far the worse customer service I ever experienced. Stay clear of this poison. I got to figure this out before my gf doesn't have a phone to use.

I would give a negative star if I could. Lousy service, dropped calls, and the customer service? Offshore, and horrible beyond words. Wife lost phone with sim and wanted to cancel account. Nope. Called to cancel. Nope. Hours , and they hang up on you . Called a dozen times. Just went in circles. Wife forgot the password and didn't have access to the phone. They don't want to help. I suspect they get paid by number of calls taken. Never ever using them again. ever.

When it was just Total Wireless, it was awesome. My husband and I joined Total Wireless quite a few years ago. Customer service was awesome. You could get help FROM A HUMAN 24/7. Since Verizon took over, it is the pits. If you need a person, you have to call during certain hours, but the problem is getting through the automated rep. It hung up on me quite a few times because I requested "representative". It used to be that a person answered the phone. I am set up for auto pay, yet I constantly get text messages saying my service is expiring. (one, then 5 minutes later, another) I have called 3 times now requesting they quit sending these messages. When it was Total, I had absolutely no problems with customer service and believe it or not, I enjoyed talking to them. Now, it's a total pain. I will say that the past 2 times I called, I DID get the same representative (I write down date, time and name of rep) so I was able to ask him why he didn't do what he said he would do last time I called. Of course, he didn't have an answer. Reading these reviews, at least I know I am not the only one that feels this way.

Lousy customer service. They hang up on you in middle of conversation, after many tries to actually get thru automated service. Having problems transporting from other company. In process left me with no phone service for a day and a half. Every time you talk to some one you have to start over, dim catd#, iemi number, name, address, what you are calling about. They should have a record of all the previous calls and person you talked with. Takes an hour or two to get all this done and then you get disconnected or hung up on. When you call back here we go again. I am still not ported in completely and can't add other lines until errors fixed. Agent said someone would call me back that night to verify and complete transfer. When agent called she didn't seem to know why she wD calling me back. I got so frustrated and asked to speak to a supervisor. She said that she didn't need to transfer me to a supervisor that she was capable of taking care of my problem. I said I'll let you talk to my husband and she hung up. I could go on and on about all the issues I had with this customer service. If you want to pull your hair out, try giving them a call. Good luck! I'm switching to a company where I can go face to face with my service. About made me feel like I was going to have a heart attack from frustration. Not worth it!