TotwooReviews of totwoo.com

Reply from TotwooAug 31, 2026

Dear Valued Customer, We are so deeply sorry to hear your bracelet has stopped charging properly after the battery drained, and that it gets hot when plugged in with no steady red light showing—this is absolutely not the experience we want you to have, especially when this bracelet means so much to you as a comforting connection with your friend 🫂. We fully understand how important this little device is for your peace of mind, especially with your friend leaving next week, and we know how unsettling it would be if you couldn’t send those gentle reassuring flashes to each other when you need it most 🥺. Our dedicated support team will reach out to you via email very shortly with clear troubleshooting steps and a fast solution to get your bracelet working perfectly again. Please don’t worry at all—we will prioritize your case ✨. Warm regards, Totwoo customer service

Reply from TotwooFeb 21, 2026

Hello, First and foremost, we want to express our heartfelt gratitude for taking the time to share your thoughts about our bracelets. Your words, "They are the little happiness for my partner and me, and we have so much joy from them!" truly warmed our hearts. 🥰 It means the world to us that our product has brought happiness and connection to your relationship. We sincerely appreciate your honest feedback regarding the intermittent connection issues you've experienced. We understand how frustrating it can be when technology doesn't work as seamlessly as we'd hope, especially when it comes to something as meaningful as staying connected with your loved one. 😔 Please know that your experience is not taken lightly, and we are committed to resolving this matter promptly. To help improve the stability of your bracelet's connection, we've compiled a list of steps that have proven effective for many of our customers: Proximity Matters: Ensure that both your app and bracelet remain within 3 meters (about 10 feet) of each other to maintain a strong signal. 📏 Location Services: Always allow location services for our app, as this aids in maintaining a reliable connection. 🌐 Background App Operation: Keep the app running continuously in the background to prevent any interruptions in communication. 🔄 Strong Connections: Maintain a robust Bluetooth and internet connection at all times for optimal performance. 📶 Additionally, please check your phone settings to confirm the following: Background App Refresh: Ensure this feature is enabled specifically for the TOTWOO app to allow it to update and stay connected seamlessly. 🔄 Notifications: Turn on notifications for all TOTWOO options to receive timely updates and alerts. 🔔 Detailed Setup Guide: Navigate to the "Me" page within the app and click on "How to Stay Connected" for step-by-step instructions tailored to ensure all settings are correctly configured. 📚 To expedite our assistance and provide you with the most efficient support, could you please share your order number or the email address used for purchase? This information will enable our dedicated customer service team to quickly access your account details and address the connection issue directly. 📧 Rest assured, we are here to ensure that your experience with TOTWOO is nothing short of exceptional. Our team is ready and eager to assist you in resolving any lingering concerns and restoring the seamless connection you and your partner deserve. 💪 Thank you once again for your patience, understanding, and for choosing TOTWOO as a part of your journey together. We look forward to turning this small hiccup into an opportunity to showcase our commitment to customer satisfaction. 🌟 Warmest regards, Totwoo customer service

Reply from TotwooJan 3, 2026

Hello, First and foremost, thank you so much for choosing Totwoo bracelets and sharing your heartfelt review! 🎉 We’re truly delighted to hear that you find the design cute and that your husband surprised you with this thoughtful Christmas gift—what a wonderful way to celebrate love and connection! 💖 However, we sincerely apologize for the inconvenience you’ve experienced with the app’s battery consumption. 😔 You’re absolutely right: our bracelets rely on the Totwoo app running in the background to maintain seamless signal transmission between pairs. To address this, we’d love to investigate further! Could you kindly share: 1️⃣ Your phone model(s) (e.g., iPhone 13, Samsung Galaxy S22, etc.) 2️⃣ The current version of your Totwoo app We recommend upgrading to Totwoo app lastest version, as our team has optimized power efficiency in recent updates. Many users report significant improvements after updating! 🔋✨ To provide even more tailored assistance, would you mind sharing your email address or order number? This will allow our dedicated support team to reach out directly with step-by-step guidance, additional troubleshooting tips, or potential solutions like adjusting app settings to minimize battery usage. 🛠️ Rest assured, we’re committed to resolving this promptly! Your experience matters deeply to us, and we’ll do everything possible to ensure your Totwoo bracelets work smoothly without compromising your phone’s performance. 🤝 If you’d prefer immediate help, please contact our support team at [mailto:[email protected]] with the requested details. We’re here to help 24/7! ⏰ Thank you again for your patience and for giving us the chance to improve. We’re grateful for passionate users like you who help us refine our products. 🌟 Let’s turn this around and make your Totwoo experience even more magical! ✨ Warm regards, Totwoo support team

Reply from TotwooOct 5, 2025

Hello, First and foremost, thank you so much for choosing our bracelet and sharing your thoughts with us! 🌟 We’re thrilled to hear you find it “pretty”—that’s exactly what we aim for! However, we sincerely apologize for the frustration caused by the difficulty in wearing it and the confusion with our app. Your experience matters to us, and we’re here to make things right. Bracelet Fit Assistance 📿 If the current style feels tricky to put on, we’d love to help! We offer free exchanges for alternative designs that are easier to wear. Please reach out to our team at [email protected] with your order number, and we’ll guide you through the process. Your comfort is our priority! App Support Made Simple 📱 We understand the app might feel overwhelming at first. To help you navigate it smoothly, we’ve created a step-by-step guide here: https://totwoo.com/pages/how-it-works. If you still have questions, our dedicated support team is just an email away at [email protected]. Whether it’s a technical glitch or a feature you’d like to explore, we’re here to assist! Your Peace of Mind Matters 🛡️ Please know that your bracelet comes with a 1-year warranty. If you encounter any defects or issues down the road, we’ll replace it at no cost. Your satisfaction is our promise! We’re Listening! 💬 Your feedback helps us improve, so please don’t hesitate to share more. Whether it’s a suggestion for the app, a design tweak, or simply needing reassurance, we’re all ears. Once again, thank you for your patience and for being part of the Totwoo family. We’re committed to turning your experience into a 5-star delight! Warm regards, Totwoo support team

Reply from TotwooSep 30, 2025

Hello, First and foremost, we want to express our heartfelt gratitude for taking the time to share your experience with us. We're truly thrilled that you love the idea and presentation of our product. It's heartwarming to know that you considered it as a source of comfort for your grandson during such a difficult period in his life. 💖 His situation deeply touches us, and we're honored that you thought our product could bring him some solace. We sincerely apologize for the inconveniences you've faced. Currently, our bracelets are designed to function by relying on a connected phone and a constantly running application. This is indeed a limitation of our current technology, and we understand how it can pose a significant roadblock, especially given your grandson's school environment and your workplace's reception issues. 😟 Regarding your feedback about the lack of clarity in our advertisements regarding this requirement, we want to extend our deepest apologies. It was not our intention to mislead or cause any confusion. Please know that our website's detailed product page does mention this necessity, but we acknowledge that it might not have been prominent enough in our initial promotions. We're truly sorry for any misunderstanding this may have caused. 🙏 Despite these limitations, we still believe that if your grandson has access to a phone, giving our bracelet a try could offer a unique and valuable experience. The way totwoo connects and communicates is distinct from just using a phone; it provides a tangible, physical reminder of love and support that can be incredibly comforting. We encourage you to explore the various functionalities it offers and see how they might resonate with your grandson's emotional needs. 🌟 Should you encounter any challenges or have questions while using our product, please don't hesitate to reach out to our dedicated customer support team at [email protected]. We're here to assist you every step of the way and ensure you have a seamless and enjoyable experience. 🤝 If, after giving it a fair chance, you still feel that returning the product is the best decision for you, please rest assured that we will fully support you through this process. Your satisfaction is our utmost priority, and we want to make sure you feel valued and taken care of. 😊 Thank you once again for your feedback and for allowing us the opportunity to serve you. We hope to have the chance to make things right and perhaps even exceed your expectations in the future. Warmest regards, Totwoo support team

Reply from TotwooAug 18, 2025

Update: The reason we sent you the charger is that this charger is not the old one you have, but a new one produced by our R&D team. This charger has better performance, and some of our customers have been able to charge their bracelet again after replacing the new produced charger. That's why we sent you a replacement charger. Please reply to the email we sent and we will arrange the replacement for you. Update: Please pay attention to your email. We have contacted you via email yesterday. Dear customer, Thank you so much for taking the time to share your feedback—we truly appreciate your honesty, and we’re deeply sorry for the frustration you’ve experienced. Your concerns are valid, and we want to address them thoroughly while offering solutions to make things right. 😊 1. Regarding the App’s Battery Usage: We completely understand your concern about the app running in the background and its impact on battery life. Our team designed the app this way to ensure real-time syncing and accuracy for features like activity tracking and notifications. However, we hear you loud and clear—battery optimization is a top priority! 🔋 Our developers have already rolled out several updates to reduce power consumption, and we’re committed to ongoing improvements. If you haven’t updated the app recently, we highly recommend doing so. Future updates will focus even more on balancing performance and efficiency. Thank you for your patience as we refine this experience! 2. Regarding Your bracelet Replacement: We’re truly sorry to hear your bracelet broken after 13 months. While our standard warranty covers defects for 12 months, we deeply regret that your experience fell just outside this period. You deserve better, and we’d like to make an exception in your case. 🎁 We’d be happy to send you a replacement if we confirmed the problem! To proceed, could you kindly leave a comment below with your order number? Our system currently can’t locate your purchase, and this information will help us assign a dedicated support agent to assist you promptly. Once confirmed, we’ll ship your new replacement right away. Why We’re Making an Exception: We value your loyalty, and while our policies are usually strict, we believe in going the extra mile when possible. Your feedback pushes us to improve both product quality and customer care—thank you for holding us accountable! We’re disappointed that your experience didn’t meet our usual standards, and we’re committed to learning from this. Our team is working tirelessly to ensure future products are more durable, and our app becomes lighter on your device’s resources. Thank you again for giving us the chance to improve. We hope to regain your trust and continue serving you better. Warm regards, Totwoo support team

Reply from TotwooJun 20, 2025

Hello, Thank you so much for sharing your honest feedback—we genuinely appreciate you giving Totwoo a chance and for highlighting areas where we can improve. 🙏 We’re truly sorry that your experience didn’t meet expectations, especially during setup and with the bracelet’s functionality. Your patience means the world to us, and we’re already taking action to address every concern you’ve raised. 📱 Android/Pixel Setup Struggles We hear you loud and clear: the initial pairing process shouldn’t feel like a tech exam! 😅 While we’ve added step-by-step video guides and troubleshooting FAQs to our website and app, it’s clear we need to do more. Pro tip: If you’re still stuck, our live chat agents can remotely access your device to help! 🔗 Braided Leather Band Woes “This clip is a nail-biter!” – we’ve received your feedback and will be fed back to the design department for optimization. 🛠️ In the meantime: If the braided leather band feels too fiddly, we can help you change to a band that is easier to wear. ⚠️ Band Replacement Policy You’re right to call us out: our website wasn’t clear enough about band limitations. 😔 We are sorry that except for the Candy series, the straps of other styles on our website cannot be replaced. However, here’s the silver lining: We provide a 1-year warranty covering accidental damage. If your band ever breaks, we’ll replace the entire bracelet for free—no need to buy a new one! 👩Dedicated Support Agent Assigned To ensure your concerns are resolved swiftly, we’ve assigned Agent to your case. She’ll reach out via email shortly to assist with setup, band replacement, or anything else you need. Thank you again for pushing us to be better. Your review has already sparked changes in our product roadmap, and we’re determined to earn back your trust. 🤝 Here’s to many more moments of connection with your wife—and remember, every tap is a reminder that you’re not alone. ❤️ Warm regards, Totwoo support team

Reply from TotwooJun 10, 2025

Hello, Thank you so much for taking the time to share your incredible feedback—it truly means the world to us.—we truly appreciate your patience as we work to resolve them. We’re sorry your experience hasn’t met our usual standards, and we’d like to address both the connectivity concerns and the missing letter charms promptly. 📱 Fixing the Bracelet Connection Issues We understand how frustrating it is when your bracelet disconnects unexpectedly. Based on your feedback, here’s a step-by-step guide to ensure stable connectivity: 1️⃣ Proximity Matters 📏 Keep your bracelet and phone within 3 meters (10 feet) of each other. If the distance is exceeded, the Bluetootho connection will be disconnected. However, even within the distance, it still depends on the specific environmental conditions, such as if there are too many people or if there is wall interference, the Bluetooth connection may also be disconnected. If the Bluetooth connection is disconnected, it will affect the use of product functions, but the app has an automatic Bluetooth reconnection function. 2️⃣ Location Services 🌍 Ensure your phone’s location services are set to “Always Allow” for the TOTWOO app. 3️⃣ Background App Refresh 🔄 Navigate to: Phone Settings → TOTWOO App → Enable “Background App Refresh” This keeps the app running smoothly even when minimized. 4️⃣ Notifications & Permissions 🔔 Double-check that all TOTWOO notifications are enabled in your phone’s settings. Without these, the app can’t send connection alerts or updates. 5️⃣ Bluetooth & Internet 📶 Ensure both Bluetooth and Wi-Fi/cellular data are active. A weak signal can cause intermittent disconnects. 6️⃣ Detailed Setup Guide 📖 Visit the “Me” tab in the app → “How to Stay Connected” for visual tutorials. If issues persist, our tech team is ready to troubleshoot via email! 📦 Missing Letter Charms: Where Are They? We sincerely apologize for the confusion! Your letter charms were shipped separately due to inventory logistics at our warehouse. This means: Your bracelets arrived first, and the charms are en route. Tracking Links: 🔹 https://t.17track.net/en#nums=9200190378543300468493 🔹 https://t.17track.net/en#nums=9200190378543100690162 Our Commitment to You To make this right: ✅ Dedicated Support Agent: The agent will personally track your charms’ delivery and assist with connectivity. ✅ VIP Priority Service: For next purchase, we will provide a discount and VIP Priority Service for your all order. We’re truly sorry for the inconvenience and appreciate you giving us a chance to improve. Your feedback helps us grow, and we’re committed to ensuring your next experience is flawless. Thank you for your understanding—we’re rooting for a smooth resolution! 🤞✨ Warm regards, Totwoo support team