Average
Based on 40 reviews
touchland3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hand sanitizer reimagined. Thoughtfully designed. Carefully formulated to hydrate and soften your skin. Upgrade your experience!
touchland (touchland.com) has 40 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
Showing 16 reviews with 1 star · Clear filters
Consistent C.
You are all out of your mind. These touchland products stink and smell cheap. My daughter oversprays it so I took them away. I’m not that sensitive to smells but these are awful and give me a screaming headache. Only gave one star for the packaging. Can’t believe people like these.
Colby M.
Still haven't received my package..... 2months into this nitemare & I promise I'll never buy from them again. Tracked the shipping order & supposedly it's went all over the country sometimes even back to a facility it had supposedly shipped from. Can't talk to customer service bc there's no number. I'm beginning to think that it's just a scam.
Julie P.
Horrible customer service! Do not buy from the company. Buy your product from Ulta or Sephora, where they will take a return if you do not like the scent.
Kerry S.
This is disgusting. Huge amount of plastic and vinyl into the environment for an ounce of scented, gelled alcohol??? Anyone contributing to this scam is NOT keeping a low carbon footprint. Totally useless, way overpriced and environmentely DETRIMENTAL.
Kathy
Horrible customer service! I placed an order from their website for my granddaughter’s birthday. As soon as I placed the order, I realized that I didn’t change the mailing address and the package was being sent to my home address. Since my granddaughter lives out of state, I contacted touchland customer service to try and get the mailing address changed. FYI, they do not list a phone number on the website, the only option is to send an email. I sent an email that same day and they promptly acknowledged receipt of my message. However, several days later, they reached out (via email) to inform me that it was impossible to change the address on the order. I then responded back to inquire if I could cancel the order. Again, the answer was a hard NO. In fact, their exact answer was “ as we share on our website, unfortunately, once an order is placed, it cannot be canceled. We strive to fulfill orders promptly, and once they enter our processing system, we are unable to halt the process as we have an automated system. Our policy includes this information to help prevent any misunderstandings.” I went back to the we site and couldn’t easily locate this information! I will not be ordering from this website again.
Deb
Never recieved my package as they claim. Worst customer service in trying to resolve
Lily D.
Don't purchase from its own website! I cannot cancel the order; everything was final sale even though I had not opened the package. The customer service was awful. This is how they practice: They deny all the requests and explain that your requests are rejected based on those ridiculous policies made by themselves. :)
Kellye Brake L.
I wouldn't order anything from them.. and if you do make sure you read their policies. I accidentally somehow put in my old address and I messaged them with my new one as soon as I noticed it was wrong (within mins) and they said they couldn't change it and I should have read their policy. And I know I wouldn't receive it due to it being wrong and asked for a refund a few weeks later (yesterday). They said they can't refund it because it says delivered , it's been delivered in NJ and I live In NC. So I guess I'm not getting my money back.
