TourHeroReviews of tourhero.com

I loved the resort and the people in Costa Rico. That saved my trip. Booking with tour hero was interesting and the person that lead our trip was a very young 34 and kept thinking she could “mother” women in their fifty’s and above. I wasn’t sent the final survey because they knew I was going to be honest about my experience and they didn’t want a bad review. I don’t trust that in and of itself and wouldn’t work with this company again. I won’t take another trip with them. Especially not with the young woman that lead the yoga retreat. Be aware.

The most important service Tour Hero can provide is reliable transfers from the airport on arrival and to the airport at departure. Our transfer information and service were deplorable. We were not given accurate information on how the transfer was organized among passengers and were not told where to meet. We walked back and forth between terminals at the Punta Cana airport trying to find the shuttle. The exact same problem happened with the next group because the tour company providing the transfer (Sunside Travel) used one driver to transport three separate groups. It was doomed to fail. When leaving our resort, the shuttle was an hour late and we called a cab. We were almost late for our flight. It was very stressful.

The trip was not at all value for money . I would have loved to have more organized events, paid dinners, welcome drinks and other places packed into the itinerary

Tour guides for Sao Paulo were really bad - very little communication, and bus timings were way off, resulting in too much waiting. For example, we waited for 1 hour for the 2nd city market tour bus, and when we boarded they told us it would be a 1 hour drive to the market, then the bus would leave in 15-30 mins for the lunch spots. This was too much waiting and too little time at the attraction. In addition, when we arrived at the city market, there was no guided tour at all - we were left to wander on our own. This made us question why we needed the tour at all - taking an uber would have been faster and more effective. I would also add that the group size of 130 people is too large. Inevitably, people would be late and there would be more waiting time. Also, the types of restaurants are more limited. I would suggest that Tour Hero caps the total group size, or stagger the itineraries for each bus, such that each bus rotates and travels to a different location at different times. This would create a more manageable group experience for all. The best tour agency was Manaus, where they were great at communicating, sharing about the city and Amazon - I'm giving two stars because of this.

Tourhero has been okay on previous trips that I have been on with them. I was extremely disappointed with this tour, because I was stonewalled on funding I was promised was reimbursed. Currently, I am still owed $USD44 and have been told multiple times Tourhero will not give me my money that I was promised would be reimbursed. Moreover, I paid for an all-inclusive experience and was left out to dry when I booked an airport that was not communicated that transportation would not be given for. Then, there was again no refund for the amount paid for airport transfers that I was not allowed to use by Tourhero. If I am being charged for an all-inclusive experience, I expect that to be the case when I arrive on the tour. Vey disappointing and stressful experience.