Poor
Based on 29 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tracksmith is an independent running company that celebrates the competitive spirit. Shop premium running equipment for racing, training and all conditions.
Tracksmith (tracksmith.com) has 29 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Showing 4 reviews with 2 stars · Clear filters
Justin K.
The aesthetic and marketing is there, but the quality and customer service isn't. I've used 3 different running tights from them. They have all developed holes within 1 year of regular use. That's worse than similar and much cheaper items from Nike for near 3x the price. I was intentional to only line dry and did not beat them up. I've reach out to support but did not hear back. I will not buy anything from them again.
Dimitri L.
The product quality is fine but sizing is quite inconsistent. That would have been ok, but they refused to accept the return because it was a sale item. Now, absolutely nowhere on their website does it say anything about not being able to return a sale item. I've been a customer for several years but this attitude just feels plain wrong, especially for a brand that tries to position itself as community-oriented. Order #1225591
Brad B.
I encountered a frustrating experience recently with three orders placed within a short span of three weeks. I received news that the item I purchased was not able to be located, making matters worse as only certain items from the order arrived. I did not want a partial kit. Trying to initiate a refund turned into a painful process, aggravated further by the website's failure to recognize the Order Number. Despite reaching out to Customer Service, I have received no response for over a week. I believe that if a company offers 'High-End' products, they should deliver 'High-End' Customer Service. Although the products themselves are of top-notch quality, the overall experience could be exemplary if the same level of effort was invested in their operations.
Ben M.
I felt quite gutted that I wasn't sent the item I'd purchased as I was told after reaching out (after 20 days!) that it wasn't able to be located. Ideally I'd have liked an equivalent replacement item sent but was instead offered a 20% discount which didn't come close to the item I'd bought or cover the inconvenience. The shops and staff are fantastic though.
