Poor
Based on 507 reviews
TradeXMastery2.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TradeXMastery is a next-generation proprietary trading firm that helps traders around the world access professional capital and trade with confidence. We provide performance-based funding programs designed for every level of trader, from those building consistency to experienced professionals seeking higher capital allocations.Our platform offers fair and transparent trading conditions, fast account setups, detailed analytics, and responsive support focused on trader success. We believe in creating a collaborative trading environment where skill, discipline, and performance are rewarded.At TradeXMastery, our mission is simple: help traders master their craft, achieve funding, and grow sustainably.
TradeXMastery (tradexmastery.com) has 507 customer reviews on Folks Told, with an average rating of 2.2 out of 5.
507 approved reviews, newest moderated first
Mellie
It took a while for my ticket to be acknowledged and the issue fixed, but in the end the results were better than expected. I'm a very happy user. Thank you!
Reply from TradeXMasteryNov 2, 2025
Thank you for sharing your experience! We’re glad to hear that everything was resolved and that the outcome exceeded your expectations. We appreciate your patience while your ticket was being handled and are happy to know you’re satisfied with the results.
Vincent N.
Providing a seamless platform and challenge into a funded account is not enough. After 28 business days I have still not seen my first payout request be processed never mind paid! and this for a mere $15600 of the total $52000 available for withdrawal. Support responded well up untill a week ago when last It was said the matter has been escalated and will be resolved soon. This was clearly not the case. I am patiently waiting for my crypto payout.... While true the account failed, due to the daily drawdown not resetting corrwctly as a platform error, I was awarded another account with the old account balance... but now I have to wait another 30 days... marking over a 100 days of waiting for a payout... I also only put in $2500 on the "replacement account" as support stated it should get processed faster. Today I have more than $98 000 withdrawable profit in this account. How long will it take to withdraw if I have to wait 30 BUSINESS DAYS to get only $2500.
Reply from TradeXMasteryNov 2, 2025
Hi Vincent, we’re really sorry to hear about your frustration with the payout process. After reviewing your accounts, we see that account 1625626 unfortunately failed, so there are no profits available for the $15,600 request. Your recent $2,500 request from account 1691602 was submitted on October 28 and is currently being processed, which typically takes 21–30 business days. We truly appreciate your patience. Please reach out via our live chat if there’s anything we can do to further assist or improve your experience. Update (Nov 3, 2025): Hi Vincent, we’re really sorry to hear about your frustration with the payout process. After reviewing your accounts, we see that account ****626 unfortunately failed, so there are no profits available for the $15,600 request. Your recent $2,500 request from account ****602 was submitted on October 28 and is currently being processed, which typically takes 21–30 business days. We truly appreciate your patience. Please reach out via our live chat if there’s anything we can do to further assist or improve your experience.
An L.
I was helpless as finding a support team was very difficult and tiring
Reply from TradeXMasteryNov 2, 2025
Hi An, we’re really sorry to hear you felt unsupported while trying to reach us. We understand how frustrating that can be. We’re glad to see that your account issue related to multiple registered emails has now been fully resolved, and your profile is back within policy standards. If there’s anything else we can do to improve your experience or help restore your confidence in our service, please reach out to our Support Team via the live chat on our website.
Aron N.
I payed for a instant funded account months and months ago sent them the money in bitcoin and everything. Credentials of course I didn't get. Wrote them, email them we got to the point they not even answer anymore.... I have proof of everything. Everything documented and saved all the emails. I'll ask legal advice of course.... This company is a big thief cheater lying piece of sh.... never trust in this company guys!! Trust me!!!
Reply from TradeXMasteryNov 3, 2025
Hi there, we’re truly sorry to read this and understand your frustration. Based on our records, your access issue was fully resolved and confirmed in October. We appreciate your patience during that process. If there’s anything still unclear or you need further assistance, please reach out through the live chat widget on our website so our Support Team can help ensure everything is working properly for you.
SK
Untrusted firm do not fall for their selling offers as to get payouts you need to wait 21 days not only that there is no support from customer service. Also there is no clarification when exactly you will get pay. They don't consider your hard work and hard earn money..
Reply from TradeXMasteryNov 12, 2025
Hi SK, we’re sorry to hear about your experience. Our team takes payout timelines and communication very seriously, and this isn’t the level of service we aim to provide. We’d like to review your case in detail and clarify your payout status. Please reach out to our Support Team through the widget on our website so we can assist and help make things right.
Efe L.
I had an excellent customer service experience with TradeXmastery retrieving my 100k account. Now, let’s go funded 🔥
Reply from TradeXMasteryNov 2, 2025
Thank you for sharing your experience! We’re thrilled to hear that our team was able to assist you in retrieving your 100k account successfully. Your enthusiasm is contagious, and we’re excited to see you take the next step toward getting funded. Keep up the great work and stay consistent!
Ben
The trading is great. The platform is phenomenal. Everything else is absolutely shit. Customer service is a bot. It’s terrible. I’ve been waiting for a “pending” payout for 30 days. Emails are answered once every week. I did end up getting paid.. a month and half later. Overall. It can take up to THIRTY buisness days for you to get paid if ur payout is over 1k. They don’t mention that anywhere. Be advised!
Reply from TradeXMasteryNov 12, 2025
Hi Ben, we tried reaching out for more details to locate your account but didn’t receive a response within the timeframe. We’d like to look into your pending payout and the communication issue you mentioned. Please contact our Support Team through the support widget on our website so we can review your case and ensure this is resolved promptly.
cristian H.
I paid for the 1 step challenge $100k account, I completed the objective withihn 3 days Closing out $105,016.79. The objective was completed with a 72% Consistency score meeting and surpassing there expectations and qualifications. They have refused to fund out my account or communicate within the chat or email. At this point it looks like they are Committing Active Fraud
