TrashieReviews of trashie.io

Reply from TrashieSep 30, 2026

Hi Carolin, thank you for sharing your feedback. We know convenient return options are especially important for customers who don’t have an eligible FedEx Easy Returns location nearby. Our Customer Service Manager followed up with you directly and was able to find a solution for your remaining Take Back Bags. We’re also actively working to bring additional return options online very soon, so the current Easy Returns QR code process is not intended to be the only option going forward. We appreciate your patience while we worked with you to find an alternative and your feedback as we continue improving the return experience.

Reply from TrashieSep 14, 2026

Hi Dom, thank you for sharing your feedback. Our return carrier network has recently transitioned, which means the shipping and drop-off options available may differ from those you’ve used with Trashie in the past. We’re actively working to expand our return options to provide customers with more flexibility. We really appreciate you using Trashie over the past year and supporting our mission to keep textiles out of landfills.

Reply from TrashieAug 5, 2026

Hi Samara, thank you for your feedback. Trashie is a recycling and donation service designed to keep clothing, shoes, linens, and other textiles out of landfills. Unlike resale or consignment, items aren't assessed or paid out based on their resale value. TrashieCash is an added reward for participating and isn't intended to reimburse the cost of the service dollar-for-dollar. We understand that expectations around rewards can vary, and we appreciate your feedback as we continue working to make the program as clear as possible.

Reply from TrashieSep 4, 2025

Hi Sally-anne, thanks for your honest feedback—we really value insights like this as we continue to improve. We’re actively working to improve how reward details are displayed before redemption, including clearer terms and more flexibility. We know it’s frustrating to use points on something that doesn’t work as expected, and that’s not the experience we want for anyone. That said, we’d be totally happy to re-add the TrashieCash you used on any rewards you weren’t able to redeem. Just reach out to our support team with the details, and we’ll take care of it. We’re proud to offer a service that ensures everything you send is properly recycled—not dumped or wishcycled—and we’ll keep working to make the rewards side just as solid. Thanks for being part of the mission.

Reply from TrashieSep 4, 2025

Hi Chelsea, thanks so much for your honest and thoughtful feedback—it really helps guide where we go next. We’re glad to hear the recycling process has been smooth and that our support team was able to help quickly! You’re absolutely right that some of the most popular gift cards (like Columbia and Nike) have gone fast in the past. But we’ve recently started adding a ton of new gift card options to our site, and we’re working hard to keep those stocked more consistently. If you’re not seeing them when logged into your account, please reach out to our team—we’re happy to help troubleshoot or guide you to what’s available. Also, we hear you on the reward types and site selection—improving the quality, variety, and overall experience is a major focus for us right now. And if you redeemed any TrashieCash on rewards you weren’t able to use, we’d be more than happy to re-add that to your account. Just send our support team the details. Thank you again for being part of the movement to keep clothing and textiles out of landfills—we really appreciate your continued support!

Reply from TrashieApr 7, 2025

We really appreciate you sharing this. You’re totally right—recycling should be easy and honest, and we hear you on the frustration around the rewards. We’re still a growing company, and feedback like yours helps us keep improving. While we do offer some exclusive rewards, we know it’s not perfect and we’re actively working to bring more value and transparency to the program. Thanks again for calling this out—it truly helps.

Reply from TrashieMar 13, 2025

Hi Thalia, we hear you, and we really appreciate your feedback. Our goal has always been to make textile recycling easy and rewarding, and we know the rewards system isn’t a perfect fit for everyone. We’re actively working on expanding our reward options to make them more valuable and accessible. If you’d like, we’d be happy to help you find rewards that might work better for you—just reach out, and we can walk you through it. Thanks for being part of this journey with us!

Reply from TrashieMar 10, 2025

Hi John, we’re really sorry for the frustration with your reward tracking. Right now, our system isn’t able to sync with other companies’ websites to see when a discount or gift card has been used, but we’re actively working on a solution for this. In the meantime, there’s an option on our website where you can manually mark a reward as used. If you’re still running into issues, please reach out—we’d be happy to help! We really appreciate your feedback and your support of our mission.