Travel All RussiaReviews of travelallrussia.com

Travel All Russia Absolutely exceeded our expectations!! Our guides and the drivers were always on time, went out of their way to help us with any requests or additional information we inquired about. We did a private tour with only two of us and I can say that it was worth every penny and then some! Sim, who helped us book this trip was an excellent source of information! He always followed up with us and made sure we booked exactly what we were interested in for our Russia trip! I would highly recommend Travel All Russia, as I feel they did an excellent job, planning, booking and selecting our awesome tour guides!! As for Russia, what a great country to visit with all the history, great food, great shopping, and the Russian people themselves were some of the nicest people I have ever meet! Loved Russia so much that we are planning to go back and we will use Travel All Russia again!!

Amazing Trip . Excellent service & s. very well organised program. Beautiful Hotels . Highly recommend to anyone planning a trip to Russia.

Had a great trip around Russia and it's beautiful cities, great countryside, the people there are very traditional and old fashioned.

great trip. really great information and sites visited

Had initial contact (FireBird Tours in Brisbane, Australia) many months before securing a 7 day/6 night tour of "Imperial Russia". They did excellent ongoing help and to the finalisation of tour. After booking payment they maintained assistance with visa application and "things to see/do" in-country. Overall - faultless service and touring assistance. Tour was exceptional n' service from TravelAllRussia outstanding. The drivers, tour guides (Kate in St Pete and Dasha in Moscow). I chose the hotels - Grand Europe in St Pete (was great) but the St Regis Nickolskaya in Moscow had quite poor housekeeping (didn't clean my room on 1 of 3 nights). They had no 'face-washer' in bathroom (and a 5 star hotel ?).

Even experienced independent travelers as we are, need the help of travel experts to make the most of their time in Russia. We would have miss a great deal and wasted a huge amount of time had we not been in the hands of these wonderful professionals. Language is a major issue in Russia if you don’t speak Russian, English is not spoken for the most part and asking questions would be impossible. Few museums and public places have English signage. Travel All Russia was invaluable in getting us into places without waiting on lines, they knew what palaces unexpectedly changed their days or hours so that no time was wasted. Our guides spoke excellent English and enlightened us on history, culture and politics. We loved every minute of our trip and can’t imagine having the exceptional time we had without their expertise and caring. Spend as much time as you can there, it will never be enough. We miss Russia now that we are back in NY for a month now.

Thanks to Travel All Russia, we enjoyed a private Trans-Sib rail trip, stopping along the way and ending in Moscow -St.P. We chose cities and towns along the way to stop over and spend time exploring in detail. The trip execution was FLAWLESS. At every stop, a representative was there and on time to meet us. Not once were we left waiting or wondering. The local guides were outstanding and ensured we were well looked after. Their local knowledge and knowledge of Russian history make a good trip great! The drivers were safe, courteous and helpful with luggage. All this for a reasonable price. The only changes I would make would be to add on two additional stops: Olkhon Island in Lake Baikal and Kazan.

They claimed to be experts on Russia, however, this was the furthest from the truth. Prior to our departure, we spent months planning our 3 weeks in Russia. When on vacation, there was nothing more valuable than time and we would much rather spend time at home planning in order to maximize our time once we arrive at our destination. And we foolishly thought using Travel All Russia would facilitate that. The representatives of this company were very helpful UNTIL we made our final payment and then it was so difficult to get anyone to respond to us via email or phone. This was the furthest from the truth because of their improper planning and logistics, we wasted hours if not days of valuable time. We paid them a lot of money for private guides and drivers, therefore we should not have been at their mercy. These were NOT organized tours, but tours arranged and customized specifically for us. They made so many errors such as: failing to mention much faster means of transportation, failing to respect and follow through with our dietary restrictions, showing up at sites and there was no one to explain them to us, wasting more time at a road side restaurant while the guide ate lunch and we just sat and watched her, instead of the guide taking us someplace we could explore on our own while she ate her lunch, (and a lunch stop was never included in our itinerary) because they provided us with incomplete itineraries, we were forced to repeat sites we had all ready gone to, etc., etc. I could go on and on. Because of their errors, we were often so frustrated, we left in tears. But the worst part was that, once we arrived in Russia, there were issues which could have been resolved, but were not. We further wasted an inordinate amount of time calling and emailing with them in an attempt to resolve and correct some of these issues, however, they were so rude that our pleas for help fell on deaf ears. And even though they booked our train tickets from St. Petersburg to Tallin, Estonoia, when we queried if once we arrived in Tallin, we could expect porters at the station, their uncaring response was, "Our business with you ends at the Russian Border!" We were not asking them to provide us with this service, we were just asking a simple question, and they were so unreasonable that they would not even answer a simple question. Travel All Russia is ALL about taking your money and they could not care less about their customers. Their employees were very poor in every single aspect.