TravelInsurance.comReviews of travelinsurance.com

Reply from TravelInsurance.comJun 17, 2025

Hello - Thanks for providing feedback here. First, we aren't AXA - our company is called TravelInsurance.com and we are a comparison website for travel insurance. The terms of the policy document between you and the insurance company (which is available to read prior to purchase and the benefits show up on our website) show the benefit payout limits for each benefit. In your case, it seems that you were paid for your specific loss up to the policy maximum for that benefit but were hoping for the insurance company to pay you more than what is stated in the insurance policy. Best, TravelInsurance.com

Reply from TravelInsurance.comMar 14, 2023

Hello Danette, Thank you for reaching out here to leave your review of GoReady Insurance, which isn't our company (we are TravelInsurance.com). Although TravelInsurance.com is a travel insurance comparison site and isn't the merchant of record on your travel insurance purchase (GoReady Insurance is the merchant of record) nor the insurance company (GoReady Insurance is your insurer), we value every visitor who uses TravelInsurance.com. TravelInsurance.com isn't legally able to adjudicate your claim for the insurance company. With that in mind, I personally escalated your issue to the CEO and head of claims at GoReady Insurance and I know they reached out to you right away to do the following: - They called and spoke with you and went over what transpired, offered clarifications and offered to review your claim submission and request a conference call with the adjusters. - They confirmed your Trip Delay claim was paid according to policy limits. - Trip Interruption is where the GoReady Insurance team is trying to work on your behalf with the claims adjusters to reverse the denial. So, let’s see what they can dig up and present. I hope that you were pleased with my swift action to help and escalate your claim issue with the insurance company, because we care about each and every customer who uses our website. Best, TravelInsurance.com

Reply from TravelInsurance.comMar 23, 2020

Dear John, We sincerely apologize for the long wait times you've experienced trying to reach one of our insurance carrier partners. All of our travel insurance carrier partners are experiencing significantly higher call and email volumes from customers concerned about the Coronavirus. The insurers do not give us the power or ability to handle refunds (they can only do it from their internal systems), and if they did, we would do it swiftly for you. We understand your frustration and can offer some suggestions. Many of our partners have a live chat capability on their websites, which may offer a more immediate contact. You may also email many of our providers at their customer service email contacts. We do care deeply for our customers and understand long wait times when calling an insurance company can be super frustrating. Unfortunately, this is an unprecedented situation where the Coronavirus has caused millions of people to all be contacting the insurance companies at the same time, which is overwhelming their systems. Have a nice day and please stay safe and healthy! Best, Emilia TravelInsurance.com