Reply from TrestaMay 6, 2021
Hi Christian - Thank you for taking the time to leave us your review and feedback. We are listening! And thank you for your positive comments about our customer service team and call quality – these are, of course, top priorities for us, and we are glad it shows. That being said, we hate that we didn’t have all of the features you need right now, but the good news is that our product team has been working on everything you’ve mentioned in your review.
Later this summer, we’ll be releasing a major overhaul to contacts, and in this new version of contacts, we’ll no longer sync your Tresta contacts with your personal contacts on your phone. Instead, you will have the option to import contacts from your phone or from a CSV file, or you can manually add, edit and delete contacts in both our web and mobile apps.
After the new version of contacts is released, we’ll be adding two additional new features that we get lots of requests for: calling and texting in the web app. As part of these releases, we’ll be providing additional options that will allow you to further customize your experience, including the ringtones you mentioned.
Regarding Google Voice - we know that for some people, a free, simple phone service is all they need. But we’ve migrated lots of customers to Tresta from Google Voice because they were having reliability problems with Google Voice and discovered the hard way that, when it comes to free, you get what you pay for. We believe that $15/mo is a small price to pay to ensure your business phone number will always work reliably, with great call quality and, if you ever need it, outstanding customer service.
However, we never want any customer to feel stuck with our platform, and if you still feel like Tresta isn’t right for you, please give us a call at 844-2-TRESTA and we can help you port your number to another provider. (As an FYI - the law actually requires that local numbers are portable amongst all providers, so no phone company can legally keep a number you are using in their service. Though don’t get us wrong, we’d help you move your number regardless, because we think it’s just the right thing to do.)
Sorry for the lengthy reply, but we wanted to address your feedback as head-on as possible. We hope you will stick with us for a few months to give us time to release our new contacts upgrade, but if you do decide to move your number elsewhere, we’re happy to help either way.
