Trinity Meds Reviews | Read Customer Reviews of trinitymeds.com

Trinity Meds Reviews | Read Customer Reviews of trinitymeds.com

Trinity Meds reviews

Showing 247 reviews with 1 star · Clear filters

Amy
Jul 22, 2026
SCAMMERS- AVOID THIS PLACE
HORRIBLE. This place is a scam. Took my money and no product delivered and no way to contact them really besides some bogus email and they text weird responses all hours of the night. Like, why are you texting me at 2 am…. Definitely a scam and lost money. Very pissed 😡
Reply from Trinity MedsAug 20, 2026
Thank you for the honest feedback — it’s helped us tighten up our communication and improve when and how our team reaches out to customers. The timing of messages should feel professional and appropriate, and we understand why a late-night text would be frustrating. If you still haven’t received your prescription, please call us directly at 1-253-650-6969 so we can verify your information and look into what happened with your order.
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S.B
Jul 21, 2026
Test out the one month version before…
I'm editing my review, I can understand the chargeback Karen's pov because I am about to be one. I ordered and I live in Austin, their facility is 3 hours away, they shipped my order on a Friday, it was held until Monday in the heat of Texas, meds came steamy hot not room temperature and now they want me to just shut up and use the rancid meds and potentially get sick. I'm getting the run around for a reshipment.
Reply from Trinity MedsAug 21, 2026
We understand why receiving medication that had been held in extreme Texas heat would be concerning. We’ve been working on ways to reduce carrier holds over weekends and improve how temperature-related shipments are handled when delays occur. We also want to take a closer look at what happened with your order and the reshipment request rather than have you continue going back and forth. Please reach us at +1 253-650-6969 or [email protected] so we can review this directly and work toward a resolution.
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Kelly J.
Jul 21, 2026
If I could give a zero
If I could give a zero, I would! Trinity Meds took the money for my order out of my account 2 weeks ago! I have gotten nothing since. I have emailed at least 6 times and every response, if I get one, has been automated. No update, no product. DO NOT USE THIS COMPANY!!!
Reply from Trinity MedsAug 21, 2026
Kelly, being charged for an order and then receiving no meaningful update despite reaching out multiple times is not the experience we want for our customers. We’ve since been working with more diligent and responsive customer support teams and systems so customers can get actual answers and assistance when they reach out. Please call us directly at +1 607-601-6969 or email [email protected] so we can take care of this for you. Thank you.
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Chanley B.
Jul 21, 2026
I never even hit process on an order…
I never even hit process on an order and then I see $624 came out of my account. I immediately messaged and emailed them and was told that I would get a refund minus a $35 telemedicine fee. I was told on 3 emails I would get refund and that it would take 3 to 5 business days. Then the story changed and they said it was too late a week later and that I can’t get a refund because it was already being shipped. I don’t even know what is coming to me. Then they say it can not be returned once I receive the product. DO NOT EVEN GET ON THEIR PAGE AND TYPE IN INFO or may you may be charged. I’m hoping my bank can dispute it somehow. They tell me they don’t have a physical phone number for me to talk to a person. So I really don’t even trust taking medicine from this “company”
Reply from Trinity MedsAug 21, 2026
We can understand why receiving conflicting information about a refund would seriously undermine your trust in us. Our intake process has since been updated with much clearer disclosure around when payment information is collected and when an approved prescription can result in a charge. We’ve also changed how refunds are handled internally so the information customers receive is more consistent and clear from the start. We do have a dedicated customer support line, and we’d like the opportunity to review what happened with your order and the refund requests. Please call us at +1 253-650-6969 or email [email protected] so we can take care of this for you. You can also review our Refund & Cancellation Policy on www.trinitymeds.com.
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Doris R.
Jul 21, 2026
Wish I could give them a minus review
Wish I could give them a minus review. Absolutely a fraud. Stay away from these crooks. I cancelled my order in plenty of time for a refund and still they continued to fill the order against my wishes. They got me but don’t let them get you. I looked at the wrong site for the review which was excellent. They really suck. When the order arrives I’m sending it back because of the no faith in them what so ever. Went to my doctor that way I know what I’m getting.
Reply from Trinity MedsAug 21, 2026
Doris, we’d like to take a closer look at the timing of your cancellation and what happened with the order afterward. A cancellation request should be clearly documented and handled consistently, and we’ve been working to make that process more reliable. Please call us at +1 253-650-6969 or email [email protected] so we can review the order and take care of this for you.
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Jana B.
Jul 21, 2026
SCAM COMPANY
The "Doctor" wrote a RX for a formulation that included a form B12 which I cannot take. I informed them that I did not want that formulation but they pharmacy was not contacted in time to put a stop to it. They charged me for the product, I have not received it yet but since it shipped out on 7/20/2026, I cannot receive a refund. The fact that their own customer support person: John Jakob Lambatan states that "You’re absolutely right to call that out. We should have made it clearer up front that your prescribed compounded formulation included cyanocobalamin (B12), and we’re sorry this wasn’t communicated in a way that helped you make an informed decision before the order shipped.", then I should get my money back for a product that I cannot use.
Reply from Trinity MedsAug 21, 2026
We understand your concern, and given the circumstances surrounding your prescription and the communication about the formulation, we’d like to have a member of our customer support team reach out to you directly to review this with you. In the meantime, you can also reach us at +1 253-650-6969 or [email protected]. We want to make sure this is addressed properly.
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Cathy T.
Jul 20, 2026
Don't Give This Company Your Money!
After 3 weeks I never received the product, never spoke to a medical professional. But they billed my credit card right away. Numerous emails and they refuse to get me the name of the supervisor and refuse to refund my money. Supposedly they are waiting for "the pharmacy" to confirm my cancellation (but then they say: "we see your cancellation"). I've filed a fraud claim with the Federal Trade Commission.
Reply from Trinity MedsAug 21, 2026
Cathy, the conflicting information around your cancellation and refund should have been handled much more clearly. Regarding your concern about not speaking directly with a medical professional, in most cases the medical intake completed during sign-up provides a provider with the information needed to determine whether you’re appropriate for the program. That’s why we ask for a detailed medical history, current and previous medications, and other relevant information. We’ve also been working to improve how cancellations and refunds are handled, as well as how delays are communicated between carriers, pharmacies, and our customers. Please reach us at +1 253-650-6969 or [email protected] so we can review your account and cancellation directly and take care of this for you.
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Maria
Jul 20, 2026
Huuuge scam
Huuuge scam! You don't get to talk with the provider, they do not respond to any requests and continue to charge you. Ruuuuun!
Reply from Trinity MedsAug 21, 2026
We’re sorry you didn’t have a positive experience, but we’d like to clarify that our medical intake provides the information a pharmacy needs to review your eligibility, which is why a live consultation is not required in every case. You can also request to speak with a medical professional directly through your patient portal at any time. We’ve been working to make communication and support more responsive and easier to navigate. If you still need assistance, please reach us at +1 253-650-6969 or [email protected] and we’ll be happy to help. Thank you.
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