Poor
Based on 45 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An easier trip, every time starts with one place for all your plans. Add helpful reminders and alerts throughout your trip, so you don’t miss a beat.
TripIt (tripit.com) has 45 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
Showing 6 reviews with 2 stars · Clear filters
customer
Tripit seems to be designed to prevent users accessing their accounts rather than being the very handy and helpful travel planner it used to be. I understand need for security but trying to create a password is nearly impossible now as it offers no guidance or tips on what they accept - have had 8 extremely complicated passwords rejected as "not strong enough"
Duane L.
Tripit has been helpful until this year. Sync problems. Shame, it used to be sp efficient.
Rich M.
It's absolutely the worst tech company. Tech support is useless. Great concept terrible execution
Jake P.
Only imported 1 / 40 of my travel itinerary emails. Website was clunky and unfriendly to use when I tried to manually import information. I was also disappointed that I could only attach 3x files per trip on the free version as I feel this should be a free feature.
klant
It should be easy to scan an email text, look for a date and a time, maybe even a location and add it to a calendar. TripIt works about 50% of the time. I get pro for free so I am tempted to use it but I end up just copy/paste all my travel info into a document and take it as PDF or hard copy.
Tunnelboy
I hate to give such low feedback. I've been using TripIt for many years. The free version is fairly useful, but buggy as all get out. All the time. The simplest thing is remembering your login. I always check the box to "Remember Me". Log in. I can then close my browser, reopen it and I have to enter my creds again. Same with the ios app. Frustrating but has been the norm for years. When I log in, it says "You have no trips". Then I click on the TRIPS tab, and there's all my trips. Things like that. Just now I reserved airport parking. Sent it to Tripit. Couldn't identify it. That's fine. I went in (had to log in again of course even though I JUST logged in minutes ago), entered all the info and selected the already set trip it belongs to and it says "Select a Valid Trip". Huh? I can duplicate all of these things over and over if anyone wants to contact me. As for the PRO version, I had it for a couple of years. For the entire lockdown too which was kind of dumb. A better company would have offered to extend the subscription since nobody was flying, but whatever. In pro mode, I had a flight booked from SFO to Paris via Barcelona. The Barcelona->Paris leg was discontinued several weeks before the trip. Luckily I was notified and made alternative plans. Tripit never once notified or even acknowledged that the flight no longer existed. It still showed in my itinerary for weeks as a valid flight until the day I left. It's probably still in there! What exactly am I paying for? The point tracker is somewhat useless as it only collects a handful of airlines. Others you must manually send them your statement. So in closing (sorry it's so long), I think if TripIt fixed up some of the many bugs, it would be worth using. I would like to see some way to graphically visualize a trip, but one thing at a time. And on the Pro version? If they offer it, you can see if it makes sense to you. Certainly don't rely on them to monitor your flights though.
