Average
Based on 850 reviews
trotpets.com3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
850 approved reviews, newest moderated first
JENNIFER E.
Excellent product! We have switched all bowls and stands over to Trot. So easy to keep clean. We only wish there was a single bowl elevation stands for our multiple single water bowls for our big kiddos, to keep everything looking sharp. Love it!
Reply from trotpets.comDec 30, 2024
Thank you for your positive feedback and great advice! We will look into that suggestion!
Lindsey R.
Awful company. Took 3 weeks to receive my order, no instructions were sent and the screws went right through the wood sticking up which is a hazard to my dogs. If I don’t hear back from customer service I’ll just file a complaint with my credit card company (which I advise everyone with a negative review on here to do). I wish I would have read the reviews before purchasing.
Reply from trotpets.comDec 30, 2024
We are really sorry to hear this. If you haven't already, please email [email protected] so we can better help you.
Linda
Easy to order, arrived very quickly. Love the bowl. It really does slow. my dog’s eating. Also an easy bowl to wash and keep clean. Love it,, Wish I’d had it sooner. I think the dog likes it too!
Reply from trotpets.comDec 30, 2024
So lovely to hear! Thank you for your support!
Nick
The lids I ordered showed two lids in the image on the product page and nothing in the description said it was anything otherwise. When I received my order I only got one lid. When I contacted customer service they said it’s only one lid. I explained the product page image and description and never got a reply. HORRIBLE service! No more Trot products for me and anyone else I tell about this experience.
Reply from trotpets.comDec 30, 2024
We are extremely sorry to hear this. Please make sure you contact [email protected] so we can better assist you.
Larissa K.
Wow! i love this doggy bowl set! very high quality and beautiful! I immediately bought another one for my god son, doggy!
Reply from trotpets.comDec 30, 2024
Wonderful news! Thank you so much!
Natosha E.
We received a broken bowl and they were so quick to help and send a new one out. We will definitely be using Trotpets for all our feedings needs.
Reply from trotpets.comDec 30, 2024
Glad to hear your problem was easily fixed! Thank you for your support!
Jacob C.
The bowl set is very nice. I like the magnets so the bowls aren't moving around, the mat looks to be very easy to clean, and adjustability will be nice as my pup gets older. My only complaint is Trot is not very responsive to emails and no phone (that I saw). The site stated it would ship 5-7 days after order and they only sell the items if they are in stock but I waited 2 weeks for the item to show up (only took 2 days to get to me). Was just getting worried from previous reviews of people not getting their stuff but we did and its nice stuff!
Reply from trotpets.comDec 30, 2024
We are sorry to hear about the shipping delay but are pleased to hear that you love the product! If you have any questions, please reach out to [email protected] so we can easily assist you!
Lauren C.
Horrible experience. I never received a refund after diligently following the returns process. I received a communication saying I would receive it and then no response whatsoever afterwards. Disappointing and unacceptable.
Reply from trotpets.comDec 30, 2024
Please make sure to contact [email protected] so we can assist you!
