Average
Based on 850 reviews
trotpets.com3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
850 approved reviews, newest moderated first
AS
High quality product and great customer service.
Reply from trotpets.comJul 27, 2024
Hello! Thank you for taking the time to leave a review! We're delighted to hear that you're happy with your experience ordering from Trot Pets. Thank you for being a valued customer!
Felicia C.
No matter how many times I wash the Trot slow feeder the interior stainless steel remains slimy (when wet.) Hot water, warm water, with soap and a wash cloth, doesn’t matter what I do it remains slimy. Makes me nervous to let our dog eat out of it, because stainless steel items we’ve used over the years didn’t act like this. I emailed Trot about the issue but never heard back. :\ Ended up ordering a different slow feeder from another company. So disappointed.
Reply from trotpets.comJul 27, 2024
Hi Felicia-- Thank you for bringing this issue to our attention. We're sorry to hear that you had this issue with our bowls. Did you email us directly at [email protected]? That is the quickest way to reach us so we can address this. Your feedback is incredibly valuable to us, and we take it very seriously. We are actively reviewing the situation to better understand what went wrong and to ensure it doesn't happen again. Please let us know how we can best resolve this matter to your satisfaction.
Walter K.
Have been waiting on a response for 2 weeks.. *update- they responded and approved the return, and for referencing, I did use the suggested method in the reply from the beginning.
Reply from trotpets.comJul 9, 2024
Hi-- we're so sorry to hear this. Have you emailed at [email protected]? That is the quickest way to reach us and get your issue resolved as soon as possible. Thank you.
GLENN T.
Well made, looks like it was advertised, bowls stay in place, dogs eat slower which is great and almost no spillage. Very happy with our purchase.
Reply from trotpets.comJul 27, 2024
Hi Glenn! Thank you for taking the time to leave a review! We're delighted to hear that you're happy with your experience ordering from Trot Pets. Thank you for being a valued customer!
Scott S.
Not sure if we got the right size. We were recommended to get the medium sized set. We haven’t gotten our puppy yet and we love the bowls, mat & stand - we’re just not sure if the medium is too big for a mini Aussie Shepherd?
Reply from trotpets.comJun 27, 2024
Hi Scott! Thank you for being a Trot Pets customer! The medium may be slightly on the larger size for a mini Aussie Shepard and the amount that you are feeding him/her (especially as a puppy), but because adult mini Aussie's are typically 20-40 pounds, a small or medium bowl would accommodate your pet. If further assistance is needed, please do not hesitate to reach out!
Louise
This is my second set. I bought the first one very hesitantly after the first company went other. I bought a second set to be able to throw one in the dishwasher and still have water available. They are the perfect height for Trixie and she is unable to move the bowl around when eating. She sometimes moves the whole stand but the bowl is fitted on the stand so it doesn’t come off. It has helped tremendously when she gulps water and limits the amount of time she ends up coughing. Great item. A must have.
Reply from trotpets.comJun 27, 2024
Hi Louise! Thank you so much for leaving such a positive review! We're delighted to hear that you and Trixie are enjoying the bowls and stand. Thank you for being a valued costumer!
JSalmon
The quality of the product is fantastic. The slow feeder does require a puppy time to get use to. Feeding takes 10 min toes verses a blink of an eye for our new lab.
Reply from trotpets.comJun 27, 2024
We're thrilled to receive your 5-star review and hear that you're enjoying your slow feeder! Thank you for being a valued costumer!
Christy C.
Great quality bowls, fast shipping and delivery! I love all the color options and that they are magnetic
Reply from trotpets.comJun 27, 2024
Hi Christy! We're thrilled you had such a positive experience ordering from Trot Pets and that the bowls have met your expectations! Thank you so much for being a part of our community!
