Average
Based on 850 reviews
trotpets.com3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
850 approved reviews, newest moderated first
Customer
Received an incorrect item and immediately emailed with photos. Got absolutely no response other than a shipping notification for the correct product. No instructions on what to do with the incorrect item, no we’re sorry we messed up, nothing. Is customer service non existent at this company?
Nancy
I'm so very pleased with the Trot bowls and our dogs love them too. We feed them in our kitchen and the previous bowls would get pushed around the floor. These not only look nice, but with the magnets can't be pushed around. The wood stand is just the right height for our GSD.
Customer
Heads up, the return policy requires buyer to pay for shipping and they are not light, so the cost isn’t cheap. Once you have sent it back, they have a 3rd party QA team that decides if you get a refund or not. So you may end up sending something back at your own cost and then have them deny the return and now you don’t have the product either. Product did not match website, and customer service was combative and rude. For a product at this price point I would expect so much more. Companies wonder why they are losing out to Amazon? Do not recommend.
customer
Ordered my fur baby a new mat and dog bowl and I love it! The mat has a magnetic so the bowl doesn't move around and I got a slow feeder for my greedy boy. It works great! I got the green color and it's so nice. My order was easy and it came super fast. I will definitely keep them on my radar for future purchases.
Angela M.
Return policy is not very good. I ordered the cobalt blue elevated set and the photo of the website of the color clearly does not match the color that was sent. My husband had opened it and used it to feed our dog once before I had a chance to see that the color was incorrect. Sent customer service a photo showing the color didn’t match and they are saying since it was used, they will not refund even though the reason I want to return is because they failed to represent the color accurately. Very expensive product to not have a better return policy. Buyer beware.
Anonymous
There was no instruction sheet included for attaching the stand. And, the silicone tray under the bowls is not dishwasher safe making it more difficult to clean.
Laura A.
I just purchased our second set for all three of my dogs for our vacation home. I can't be without these bowls. No mess, no tipping over, and easy to clean.
IvonneD
It’s a great design and color! Has really helped our puppy make food time a challenge and he no longer burps after eating!
