Average
Based on 850 reviews
trotpets.com3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
850 approved reviews, newest moderated first
Raquel
Quick responses to questions on the website. Fast refund for set price after buying items separately. Fast shipping. Great product
Reply from trotpets.comNov 20, 2023
Thank you very much for the kind and thoughtful feedback. We really appreciate it and hope you have wonderful holiday season !
Anna Marie D.
Nice design and finally fast delivery. Unfortunately the bowls are too small for my large breed dog. On a positive note perfect to my little dog.
Reply from trotpets.comNov 20, 2023
Thank you very much for the feedback. Good news is the large bowls are in stock and will be going on sale this week. We really appreciate the support and hope you have wonderful holiday season !
Sarah C.
I would give zero stars if possible. I am one of the many who placed over a hundred dollar order never to receive communication or remediation. Up until recently, I had thought the company had closed until last week when I started receiving promotional emails. I went on their website to get in contact with their help team. You cannot submit a communication unless checking off both an agreement to Terms & Service AND promotional emails. Trot Pets may be under “new ownership” but they’re still a scam. Terrible company, terrible customer service, terrible experience.
Reply from trotpets.comNov 20, 2023
We apologize you are unhappy with the prior owners but his doesn't help anyone. We always accept communication to our email listed. Happy Holidays.
Kirk Y.
Every thing is as it should be.
Reply from trotpets.comOct 30, 2023
THANK YOU VERY MUCH ! We really appreciate the feedback and support ! Thank you again !
Beverly
We have two 70 lb Labradors.. these bowls are essential to their health as they are both fast eaters! We bought 2 of the elavated sets.. they are extremely nice and have beautiful colors!! Highly recommend! The service was prompt and items are as described!!
Reply from trotpets.comOct 30, 2023
THANK YOU VERY MUCH ! We really appreciate the feedback and support ! We know how important it is to slow down those amazing Lab pups ! Amazing dogs ! Thank you again !
Kristina C.
I purchased two complete sets from the original owners and was unsuccessful in getting a refund from my credit card company after the bankruptcy. However, I still really wanted the bowls and there was nothing else out there like it. So I took the chance on the new company and the difference was night and day. The bowls arrived within days of my order, I really like the quality and they look SO much nicer than my old bowls. I'm a believer in second chances and I'm glad I made the purchase again to get these bowls. My dogs are worth it. Thank you (new) Trot!
Reply from trotpets.comOct 30, 2023
THANK YOU VERY MUCH ! We really appreciate the feedback and thank you for giving the new management a chance ! You have no idea how much your kinds words meant to us ! Thank you Thank you Thank you !
AN
The quality for the price just wasn’t there. The stand is obviously cheap and flimsy, not sturdy at all. The bowls are nice but wish they were bigger. The size chart showed bowl sizes but I didn’t see the option. Overall disappointed. Not worth the money.
Reply from trotpets.comOct 30, 2023
We are sorry you are unhappy. We would be happy to refund you. Thank you
Dahlia G.
The materials feel cheap
Reply from trotpets.comOct 30, 2023
We are sorry you are unhappy. We would be happy to refund you. Thank you
