Great
Based on 588 reviews
True Link Financial4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Families and professionals rely on True Link to help manage and protect the finances of the people they support.
True Link Financial (truelinkfinancial.com) has 588 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
588 approved reviews, newest moderated first
Kelley
I have been very pleased with this service and company. There customer service is very quick to respond when I've experienced issues and their online platform is intuitive and easy to use. It makes my life as a trustee so much easier!
David B.
Easy to set up and clear app. Customer service is responsive. BUT it is not obvious from the promotional literature or during sign up that funds from new customers will be held for up to a week while they 'establish a relationship with your bank', in this case Bank of America, which I am sure they have a lot of experience with. There is no way around it, so my 90-year old dad has been high and dry for a week over the holidays with no way of adding funds. VERY FRUSTATING! Please be aware of that and make sure that the first amount you load will cover you for a week to 10 days. !!!!UPDATE!!!! I had already spoken with TrueLink customer service before I posted my review and they told me explicitly that the hold time policy is not known to the customer service department and that there was no way for them to know the length of the hold or to change the hold on new customers' funds. It is disingenuous for TrueLink, in their response to my review, to suggest that contacting customer service might somehow shorten the delay before funds become available. I still consider this a big disadvantage of their product and am disappointed in their potentially misleading response. I'm removing a star because of this disconnect in customer service.
Reply from True Link FinancialJan 10, 2024
Dear David, Thank you for your feedback! Please know that we have shared your feedback with our Product Team, who confirmed that they are working on updates this year to shorten the time it takes for new customers to get up and running with True Link. We also understand that some new customers have an urgent need for funding to be expedited. As a next step, we would love to connect you with our Customer Support team to review your account. This can help with expediting the new customer funding timeline. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected]. We hope this information is helpful to you! Thank you again for your feedback and please don’t hesitate to reach out to our Support Team for any additional assistance.
Brian B.
I got this card for a family member, the first time I transferred money from my linked bank account it took well over 7 days for the funds to clear. I understand the first couple of transfers would be slow to make sure there wasn't any fraud going on but even after the first two transfers the funds still aren't available to my family member for a full 7 business days. This card has caused more problems than its worth. I would NOT RECOMMEND this to anyone.
Reply from True Link FinancialJan 10, 2024
Thank you for sharing this feedback with our team. We are sorry for the frustration caused by the first several transfers made to your True Link Visa Card taking five business days to fully transfer. As you mentioned, it can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies to ours for new accounts, and as the card is in use this timeline typically shortens significantly. The exact number of transfers that have to clear before an account’s transfers are made available within 1-2 business days is managed by our Funding Team. This said, we understand that some new customers have an urgent need for funding to be expedited. Please know that we have shared your feedback with our Product Team, who confirmed that they are working on updates to help shorten the time it takes for new customers to get up and running with True Link. As a next step, we would love to connect you with our Customer Support team to review your account. This can help with expediting the new customer funding timeline. We’d also be happy to hear any additional feedback you have as a new customer with True Link. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected]. Thank you again for your feedback and please don’t hesitate to reach out to our Support Team for any additional assistance.
Sharon R.
I got this card for my autistic Adult son who has no credit history and rather than using cash. I figured this would be a good start for him when he goes on his outings with his caregiver, just to note I do not put much money in the account in case card get lost I won't worry about money lost
Lane T.
I am a Beneficiary and I am set up to receive a certain amount every month. At first true link was ok, but now me and my uncle who is the account admin have been having nothing but problems with the company. Not only do they split the amount that was supposed to be deposited on a certain day, they only send me a small fraction of the amount that is supposed to be deposited. Then they send the larger sum of the rest of the amount whenever they feel like it. My uncle deposits the money on the 22nd so I will have the money by the end of the month. It is now January 1st 10 whole days after he deposited it and I still don't have the rest of my money. When either me or him call. It seems nobody can explain why they keep changing the deposit date and depositing the funds whenever they feel like it. Every month I see receive my transfer later and later even though when I call the company it tells me that all of the money will he deposited on the 26th of each month. Which is not true. This is why this company will receive a one star rating. I would do 0 if I could.
Reply from True Link FinancialJan 4, 2024
Dear Lane, Thank you so much for sharing your feedback with our team. We are sorry for the frustration caused by the first several transfers made to your True Link Visa Card taking five business days to fully transfer. In reviewing your account, we can confirm that your most recent transfer was completed today. Additionally, because your True Link Visa Card has been open for several months, we are happy to share that moving forward transfers made to your card will be made available within one business day! We can also confirm that, as a security precaution, it can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies to ours for new accounts, and as the card is in use this timeline typically shortens significantly. Lastly, we are sorry to hear that you were told the incorrect date last month for when your most recent transfer would land. We have reviewed our automated phone system and have logged this issue for our Product Team’s review. Please don’t hesitate to call our team at 1-800-299-7646 and press 9 to speak to a representative if you have any additional questions or feedback. We’re here to help!
Lorrie
True link is aWonderful idea and great professionalism. Very responsive and helpful. Trust them for everything
Matthew L.
Extremely slow to set up. Took weeks to ship the card, and then *another* week after that to actually get funds transferred to the card. I contacted customer support to ask when the card would arrive only to be told it was sent using USPS with no tracking. Sorry, but even USPS doesn’t take weeks to ship a letter. Also, there was no option for better shipping when I ordered the card.
Reply from True Link FinancialJan 4, 2024
Dear Matthew, Thank you so much for sharing your feedback with us! We are sorry to hear that the time to set up your True Link account was longer than expected. We can confirm that once a new True Link Visa Card is ordered, it is printed within two business days by our card printing partner. Once printed, it is shipped via free USPS shipping, which can take up to seven additional business days. If your card didn’t arrive within nine business days, please reach out to our support team at [email protected] and request a refund of your first month’s fee. If ever you need a replacement True Link Visa Card, or would like to order additional cards, please know that you will have an option to choose $30.00 expedited UPS shipping, which takes 3-4 business days to arrive. Additionally, it can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies to ours for new accounts, and as the card is in use this timeline typically shortens significantly. This said, we understand that some new customers have an urgent need for funding to be expedited. As a next step, we would love to connect you with our Customer Support team to review your account. This can help with expediting the new customer funding timeline. We’d also be happy to hear any additional feedback you have as a new customer with True Link. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected]. We recognize that for new True Link customers, the several weeks it can take for a card to arrive and be funded can feel frustrating. Please know that we have shared your feedback with our Product Team, who confirmed that they are working on updates this year to shorten the time it takes for new customers to get up and running with True Link. Thank you again for your feedback and please don’t hesitate to reach out to our Support Team for any additional assistance.
Dad
Took 3 weeks to get the card. It was suppose to arrive in 10 days. Got desperate so we had them express a card which cost $30 and took a week. Made my first transfer. The next day the money was out of may account but did not show up on the card for 6 days.
Reply from True Link FinancialDec 27, 2023
Thank you for your feedback! We are sorry for the frustration caused by the time it took for your card to arrive, and for the time it took for the first funds transfer to be made available. Please know that True Link Cards ordered via USPS typically take between 6-9 business days to arrive, while expedited cards typically arrive within 3-4 business days of the card being ordered. If your cards did not arrive within these business day timeframes, please let us know by reaching out to our Customer Support Team and we will be happy to investigate further. I can also confirm that, as a security precaution, it can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies to ours for new accounts, and as the card is in use this timeline typically shortens significantly. This said, we understand that some new customers have an urgent need for funding to be expedited. As a next step, we would love to connect you with our Customer Support team to review your account. This can help with expediting the new customer funding timeline. We’d also be happy to hear any additional feedback you have as a new customer with True Link. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected]. We are here to help however we can!
