Average
Based on 51 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Trust Arrow is listed under Registration Services.
Trust Arrow (trustarrow.com) has 51 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
51 approved reviews, newest moderated first
Ursula G.
My name is Ursula Guipttons and I’ve been trying to contact Trust Arrow for a refund. You guys scammed me of $795. My student loan was never settled as you claimed. I called Fedloan and they said they do not work with this company and no settlement was made. I want my money back. There’s no valid website nor phone number. What trust arrow did was a crime. I have emailed and documents to prove i paid you.
DontBeDuped
I started working with TRUST ARROW in September of 2021. I was LEAD TO BELIEVE I was consolidating my student loan with 10 payments of 99.50 going TO MY DEBT. In 10 years if my income was under a certain amount, my debt would be forgiven I was not told in anyway that they were a "Consulatation Company" Forward to now. My last payment was 99.50 in June of 2022. Today 8/26/22 I find my debt IS NOT CONSOLIDATED and NOTHING went toward pay off of my loans as they LEAD YOU TO BELIEVE There are several of these companies are being SUED. DO NOT USE ANY go to the direct FED AID site and talk to ONLY THEM. This is DISGUSTING how these people prey on others trying to help themselves. B4 they say I am a "Paid person from competitor" Its a lie, I have very much been taken for an idiot for 10 MONTHS Also loan consolidation NEVER CHARGES ANY FEES remember that
Reply from Trust ArrowAug 26, 2022
You didn’t leave your name, and what you describe is not our business, so we have every reason to believe this review is not legitimate or may be mistaking our service for another. If you are a client, it means you contacted our office for help with repaying your student loans (we don’t call you). You spoke to a trained consultant for about an hour, and then signed a 6 page agreement explaining exactly what we do and who we are. Your contract makes it clear the fee for the service is different from your loans, and if your consolidation was denied by the DOE, you may be entitled to a refund, so you can contact our office for that if that’s the case (your contract states this also). We have an A+ rating with the Consumer Loan Bureau and have never been sued, as you imply. If you need help, contact our office or review your contract, if you are a real client it will be in your email.
Julius V.
I was So Disgusted with my loan situation Until I contacted Trust Arrow For Help. Service was excellent, the Advisor made me feel wonderful knowing my loan was going to be taken care of with their help
Jesse M.
I've had money from my checking account taken and my loans are still in default. I was told that after the initial payment, I would no longer be in default.
Reply from Trust ArrowMay 1, 2021
Hi Jesse, it sounds like you misheard your agent. On a recorded phone call they state your loans will be out of default “once your enrollment is completed”, not your first payment. Your first payment is required to begin the process however, so that may have been the misunderstanding. Since you signed up less than a week ago, please allow some time for that to occur. Right now your account is in good standing and making progress with your processor, whom your account has been forwarded to for next steps. Please contact them at your earliest convenience and they’ll be glad to assist you. Please update your rating to ensure no progress is lost or delayed on your account.
Kaley H.
So when I had signed up, immediately the Agent Sara Smith got smart with me over the phone. I still went through with it because I wanted to get rid of my student loans, i go online to read reviews and they are all bad. So i called to cancel & Sara repeatedly hung up on me, was being so rude to me saying I work a regular Job unlike her. If I could get ahold of someone that is hire up from her that I can personally talk too that would be great. Till then, i will be finding a different company that will help me out with my student loans. & this has nothing to do with me getting a refund. This has something to do with how the agent SARA SMITH talked to me over the phone. She was being RUDE! this company is a joke.
Reply from Trust ArrowMar 9, 2021
Hello Kaley. Once you sign a 6 page contract to request changes to your student loans repayment plan, a short process is required to cancel. This is stated on your contract. Your representative explained this to you on multiple recorded phone calls politely, and ended the call when you did not accept the information. Nothing was wrong with your application or enrollment status, however, you requested to cancel your enrollment the first day and it was accepted. Your first payment was also refunded. There is no reason to file a complaint here, as it appears your main concern was that you read a review about someone else’s alleged experience, and were cancelled and refunded upon request, as our guarantee offers. This complaint does not belong here. In addition, we’d like to mention that Trust Pilots format encourages people like yourself to leave negative reviews, in order to coax a huge membership fee out of us, so that we can better control which reviews appear publicly. We do not subscribe to this mafia style of doing business, where we need to pay for a highly graded rating. Our A+ rating comes from the Consumer Loan Bureau - not the latest version of “yelp”. For real connection and assistance please contact us directly, as using this format only helps to monetize Trust Pilot and support poor practices of actual resolution.
Sherry
I have done everything needed for my fed loans to betaken off of my credit now I paid $500 for this company to get my loans off my credit I still have my letter micheal Vaughn sent to me from this company highly irritated I want my money back as I read your review your advocate for your company miss represented what this company is I was told this company would get rid of my student loan I would not have to pay anything because of this company and it would be taken of my credit your advocate lied this company lied and now I have to go back to my original program and I’m out $500.00 repay what you have tAken
Reply from Trust ArrowSep 23, 2020
Hello Sherry, it sounds like you’re confusing your student loan servicer with your processor. We are a document processor when changes are made to your loans, but we do not adjust your loan amounts, nor do we report to credit agencies. Your loan servicer is the one who is performing these actions. Please make a proper review for them, and if you need any other help, contact us directly and we will be glad to assist. In addition, we’d like to mention that Trust Pilots format encourages people like yourself to leave negative reviews, in order to coax a huge membership fee out of us, so that we can better control which reviews appear publicly. We do not subscribe to this mafia style of doing business, where we need to pay for a highly graded rating. Our A+ rating comes from the Consumer Loan Bureau - not the latest version of “yelp”. For real connection and assistance please contact us directly, as using this format only helps to monetize Trust Pilot and support poor practices of actual resolution. Thank you kindly!
Ricardo A.
I tried them out but was dissatisfied with their services. After paying my fee, a week later called back and got the run around so I wait for someone to call, never did. So I called back a week later and was transferred 3 or 4 times then they hung up on me. So I cancelled my card so they could not pull more money out. When I did that they were quick to call and send emails. This place or people are a joke and would not trust them to do anything for me.
Reply from Trust ArrowMar 10, 2021
THIS IS A COMPETITOR COMPLIANT. THIS IS NOT A REAL CLIENT REVIEW. TRUST PILOT REFUSES TO REMOVE FALSE REVIEWS AND TARGETS BUSINESSES TO BECOME “MEMBERS” FOR A GIANT FEE IN ORDER TO EDIT YOUR OWN PAGE. WE REFUSE TO BUY OUR RATING HERE, BUT WE DO HAVE AN A+ RATING FROM THE CONSUMER LOAN BUREAU. ENJOY YOUR DAY! :)
Lalit C.
I liked it & would like to try more for a better understanding
