Great
Based on 80 reviews
trutrade.io4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Empowering Modern Traders with Next-Generation Trading Software and AI-Driven Portfolio Management Solutions.
trutrade.io (trutrade.io) has 80 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
80 approved reviews, newest moderated first
ChiefPro
Brian is so rude, we're at the sales stage yet he act vulgar.. plus $500 per account monthly subscription! if anyone know other AI bot company DM. I wouldn't buy their products due to their tacky attitude and all the negative comments.
La Z.
Initially had issues with TruTrade's support due to their slow response to a technical glitch, things are looking better at this time as they have finally corrected the error and have gone above and beyond to assist with the issues. Still need more time to determine the performance of the AI bots
PTSD
Once they get you on the hook for $30K they disappear on you. Customer Support is non existent and apparently hate their job as they don’t want to help anyone. Customer Support takes 2-3 days to respond and then they just make up an excuse not to help and then take another 2-3 days to respond by complaint about the customer. There is no management in place to take care of issues. I guess I have to file suit in AZ Superior Court to get help or a refund. They say they support a Navy Seal Foundation but they won’t even help a 100% disabled veteran get the software they purchased up and running. AI Ripper purchase is not hands off and no VPS included despite sales videos stating such. This comes after I was to receive the Ripper AI with 5 nodes but due to a family emergency despite being told my package was on hold - I was downgraded to 2 nodes because the sale was over and my package being on hold was apparently not true. I would love to leave an awesome review- especially if this software works like they claim but I have been abandoned after signing up for $30K.
Reply from trutrade.ioAug 9, 2023
Dear Reviewer, We were genuinely concerned to read your review, but we must honestly say that we are unable to identify any records of your specific case or the details you mentioned. Our commitment to our customers is paramount, and we work diligently to address any issues that may arise. Your mention of legal action, the amount paid, and the specific circumstances you described are puzzling to us, as we run our business ethically and transparently. We would very much like to understand what has happened and help resolve your concerns. Regarding the VPS, it's important to clarify that our sales materials do not include VPS as part of the package, as there is a monthly cost associated with it. If there has been any confusion regarding this aspect, we apologize, and we are here to clarify any misunderstandings. We kindly request that you reach out to us directly through our customer support. We would like to understand who you are and the exact nature of your issue, as it's imperative to us that all our customers are satisfied with our services. Please provide your name, contact information, and any relevant details about your purchase, so we can investigate this matter thoroughly. Rest assured, we will take all necessary steps to address your concerns, and we are committed to ensuring that you receive the support and product you purchased. If you feel the need to pursue legal action, you are certainly within your rights to do so. However, we believe that direct communication with us can lead to a more immediate and satisfying resolution. We hope to hear from you soon and look forward to resolving this matter amicably.
Kristyn B.
I have been trading stock options for a few years now, but never been able to be comfortable enough to trade more than making $50-$100 profit per day. Came across Trutrade when I was looking up trading bots and excited to trade futures full time. Seems a lot easier without all of the different strike prices and expiration dates. I'm glad I was able to run it in SIM right before the holiday. Best Christmas gift to myself!
Jim
Essentially they talk down to you on the initial sales call and refuse to give any real live preview or trial of the bot. Their reasoning is "trials or monthly subscriptions are not a viable business model" which is absolute crap. I'm not spending 10k (entry price) on something I cannot see live or try myself.
Reply from trutrade.ioDec 15, 2022
Hello Jim, I'm sorry to hear that you didn't have a positive experience when speaking with our sales team. Our goal is always to provide the best possible experience for every customer and I apologize if we failed in this instance. It's true that we don't offer trials or monthly subscriptions as a way of doing business, but it's because we believe in the value of our product and are confident that once customers start using it they will see the impact it has on their life. We have countless success stories from happy customers who are seeing results within minutes of using TruTrade. I understand that not everyone may feel comfortable making such a large purchase without trying the product first, but for others, they are able to see the value we bring by the hundreds of videos we have on YouTube showing our automations work. I wish you luck in your venture of finding the right automation that fits your needs for your trading career. Thank you for your feedback Jim.
Cole M.
I purchased the Market Ripper bot from Trutrade.io last year after being allured by the YouTube videos of the bots winning trade after trade. I ended up paying thousands of dollars and it is a complete rip-off. It turns out that those videos only show the bot during rare and unpredictable market conditions. There is nothing special about their bots/strategies which have a terrible win rate in live markets. The actual automation trades like a drunk person. There is no real way to back test the strategy because it uses Renko bars (these bars trick the software into registering all trades as winning trades). I gave this company the benefit of the doubt and followed all of their instructions and quickly got ghosted by their customer support. After wasting several months trading (and losing) with the bot and following their instructions, it is clear that this is just a cash grab and all of the positive reviews are likely paid for. After doing even a small amount of research, it is obvious that automation is much more complicated than just buying a pre-made system. Unless you can properly back test the strategy yourself (using walk forward and monte carlo analysis), stay away.
Daniel K.
I paid thousands of dollars for this product, almost 10k. I can tell you for a fact that this is a total scam. This will burn through your account very fast, regardless of lot size. They just want to sell their crap software. Forget any technical or customer support. Once they get your money you are on your own. They do high pressure sales tactics, then you are on your own. If you have money to burn, go for it. I managed to find a system, not automated and now I am doing just fine. Avoid this like the plague. Wish I could rate this with negative stars.
Kirk
Once again, its no surprise that the highest ratings are similar and most likely not real. These guys are anything but transparent. The reason provided for no pricing on the site is quoted as ‘based on individual requirements'. They are offering products to retail traders, the fact they don’t even have a baseline cost for an initial product should be concerning and would not be surprised if the cost varies for each individual for the same product during the initial call and getting a view of how much one is willing to give. Its astonishing they are charging $25k + for one of the products and the concept of the ‘DRAMM’ is nothing unique, its essentially a martingale approach with an ATM and that’s worse, recipe for blowing up an account. All you need to do is look at the videos posted, no track record, likely trading demo and at points trading 25-30 contracts….
