Reply from TrybloominAug 20, 2026
Dear Claire,
Thank you for taking the time to explain what happened. We’re genuinely sorry that your experience with our Customer Service has been so frustrating. When you’re trying to cancel a subscription, you should not feel like you have to keep chasing for an answer.
We don’t want to make assumptions about your situation or give you a generic response. We would like to properly review what happened, including your cancellation request, the payment you mentioned, and the delivery concern you raised.
At the moment, we need a few more details from you to locate your account and review the case accurately. Please email [email protected] with your order number and the email address used for your purchase. Once we have those details, our team can look into the full situation and work with you directly on the appropriate next steps.
We’re also sorry that the product did not meet your expectations. We understand that your money, time, and trust are involved when you choose to try something new, so we don’t take that feedback lightly.
We genuinely want to fix what we can here. Our aim is not simply to respond to your review, but to understand your concerns, take appropriate action, and make sure you receive the support you should have received in the first place.
We’ll be here and ready to assist once we receive your details. You can also access our Help Center at https://bloomin-support.zendesk.com/hc/en-150.
Thank you for giving us the opportunity to look into this properly.
Respectfully,
Olive