EdenReviews of tryeden.com

Personal Care

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4.4

Great

Based on 4,385 reviews

Eden4.4

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Eden

Try Eden Now We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies. We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch. Contact Us Expert Connections: Access to knowledgeable doctors. Convenient Care: Virtual consultations and home delivery. Personalized Treatment: Custom plans from state-licensed compounding pharmacies. Transparent Pricing: No hidden fees. Ongoing Support: Continuous care and plan adjustments. Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing. Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.

Eden (tryeden.com) has 4,385 customer reviews on Folks Told, with an average rating of 4.4 out of 5.

Also known as: tryeden.com
Website: tryeden.com
Category: Personal Care
Listed on Folks Told: 2026

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Write a review

About Eden

Eden (tryeden.com) has 4,385 customer reviews on Folks Told, with an average rating of 4.4 out of 5.

Also known as: tryeden.com
Website: tryeden.com
Category: Personal Care
Listed on Folks Told: 2026

Cosmo M.

Jan 15, 2026

Very Difficult to Cancel Auto Renew-Frustrating

Eden has their website and customer support set up to prevent customers from cancelling autorenew. My credit card was going to be charged quarterly until I spent 2 hours navigating their B.S. system, waiting for online support that never came, and finally having a very unpleasant phone conversation with a customer service rep that acted as if I were the first customer to ever want to discontinue service. It was like she had no idea what I wanted to do. They give step by step instructions on their website of how to cancel autorenew. However, the tabs/selections they direct you to make just don't exist. They say to navigate to the "manage" tab and then select "turn off auto renew". When you select manage, there is no "turn off auto renew" option. The sermorelin I got from Eden may or may not have had the desired effect, it's hard to tell. Use a different provider if you choose to pursue these products. Eden is terrible.

Reply from EdenJan 16, 2026

Hi there, Thank you for taking the time to share this. I’m truly sorry for the frustration you experienced while trying to manage your auto-renewal and for how difficult that process felt. I understand how upsetting it is to spend that much time navigating the portal and support channels, especially when the instructions you’re following don’t match what you’re seeing. That’s not the experience we want for anyone. I also apologize that the phone interaction left you feeling unheard or unsupported. We absolutely recognize that members may want to discontinue service, and we should be able to guide that process clearly and respectfully every time. Your feedback about the portal steps and missing options is important, and I’m sharing this with our team so it can be reviewed and improved. If you’re open to it, we’d appreciate the opportunity to look into your account directly, confirm your auto-renewal status, and make sure everything is fully resolved. Please reach out to us through support so we can assist further. Warmly, Susie 🌿

Eden reviews

4,385 approved reviews, newest moderated first

Susie G.
Jan 16, 2026
Melanie was terrific
I called regarding a billing issue. I got a customer service agent Melanie. She could not have been more helpful and more pro-active. She promised to escalate my issue and discussed hoping to have an answer within a few days; less than 2 hours later I got an email that the issue had been fully and properly resolved. This was completely the result of Melanie's proactive and positive actions
Reply from EdenJan 16, 2026
Hi there, Thank you so much for taking the time to share this experience. We’re incredibly glad to hear that Melanie was proactive, communicative, and followed through so quickly to get your billing issue fully resolved. That kind of ownership and care is exactly what we strive for, and it means a lot to know it made a difference for you. Warmly, Susie 🌿
Marie
Jan 16, 2026
Great customer care!
The timeliness that Joanne answered my questions and helped me was great! She knew exactly how to help me
Reply from EdenJan 16, 2026
Hi Marie, Thank you so much for sharing this. We’re really glad to hear Joanne was timely, knowledgeable, and knew exactly how to help you. Providing clear and efficient support is so important, and it’s great to know that came through for you. Warmly, Susie 🌿
Jason K.
Jan 16, 2026
Joanne was very helpful
Joanne was very helpful, had a billing issue and she was a big help!
Reply from EdenJan 16, 2026
Hi Jason, Thank you for taking the time to share this. We’re glad to hear Joanne was able to help with your billing issue and make the process easier for you. We truly appreciate your feedback. Warmly, Susie 🌿
Jamie
Jan 15, 2026
Manage Shipment
I was having an issue with managing my next shipment via the portal. I was able to chat online with Joanne, via the online chat support using the Eden portal and she quickly and successfully resolved my problem.
Reply from EdenJan 16, 2026
Hi Jamie, Thank you so much for sharing this. We’re glad to hear Joanne was able to quickly and successfully resolve your issue through our online chat. Making the portal easy to use and providing timely support when questions come up is really important to us, and we appreciate you taking the time to let us know. Warmly, Susie 🌿
BH
Jan 15, 2026
cancel anytime no hidden fees.
They were upfront on pricing and they helped me with 3 month pricing also. It is a bit more than some places but they were recommended. I love that I can delay my meds and cancel anytime no hidden fees.
Reply from EdenJan 16, 2026
Hi there, Thank you for sharing your experience. We’re glad to hear you found our pricing upfront and appreciated the flexibility with 3-month options, the ability to delay medications, and cancel anytime without hidden fees. Transparency and choice are really important to us, and we’re grateful you gave us a try based on a recommendation. Warmly, Susie 🌿
Cosmo M.
Jan 15, 2026
Very Difficult to Cancel Auto Renew-Frustrating
Eden has their website and customer support set up to prevent customers from cancelling autorenew. My credit card was going to be charged quarterly until I spent 2 hours navigating their B.S. system, waiting for online support that never came, and finally having a very unpleasant phone conversation with a customer service rep that acted as if I were the first customer to ever want to discontinue service. It was like she had no idea what I wanted to do. They give step by step instructions on their website of how to cancel autorenew. However, the tabs/selections they direct you to make just don't exist. They say to navigate to the "manage" tab and then select "turn off auto renew". When you select manage, there is no "turn off auto renew" option. The sermorelin I got from Eden may or may not have had the desired effect, it's hard to tell. Use a different provider if you choose to pursue these products. Eden is terrible.
Reply from EdenJan 16, 2026
Hi there, Thank you for taking the time to share this. I’m truly sorry for the frustration you experienced while trying to manage your auto-renewal and for how difficult that process felt. I understand how upsetting it is to spend that much time navigating the portal and support channels, especially when the instructions you’re following don’t match what you’re seeing. That’s not the experience we want for anyone. I also apologize that the phone interaction left you feeling unheard or unsupported. We absolutely recognize that members may want to discontinue service, and we should be able to guide that process clearly and respectfully every time. Your feedback about the portal steps and missing options is important, and I’m sharing this with our team so it can be reviewed and improved. If you’re open to it, we’d appreciate the opportunity to look into your account directly, confirm your auto-renewal status, and make sure everything is fully resolved. Please reach out to us through support so we can assist further. Warmly, Susie 🌿
Lauren F.
Jan 15, 2026
Melanie was super helpful and kind
Melanie was super helpful and kind . She is great and she helped me with any question I had and responded very fast!!
Reply from EdenJan 16, 2026
Hi there, Thank you so much for sharing this! We’re really glad to hear Melanie was kind, helpful, and quick to respond to your questions. That level of care and responsiveness means a lot to us, and we truly appreciate you taking the time to leave this feedback. Warmly, Susie 🌿
Pennie
Jan 15, 2026
Excellent Customer Service Experience
Reha was able to assist me with issues regarding my new prescription and not only that, she was able to fix my problem of not being able to log into my portal. Both Denzel Nunez and Jeremy Alvarez attempted to remedy this issue in August and were unable to fix it. I finally gave up until I talked to Reha who satisfactorily resolved all issues I was having. I was very impressed with her performance.
Reply from EdenJan 16, 2026
Hi there, Thank you so much for taking the time to share this. We’re really glad Reha was able to step in, resolve your prescription concerns, and finally fix the portal access issue for you. We understand how frustrating it can be when something lingers, and it means a lot to hear that Reha was able to fully resolve everything and turn that experience around. We truly appreciate your patience and your feedback. Warmly, Susie 🌿

EdenReviews of tryeden.com

Rating breakdown

What customers rate

About Eden

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EdenReviews of tryeden.com

Rating breakdown

What customers rate

Eden reviews

Melanie was terrific

Great customer care!

Joanne was very helpful

Manage Shipment

cancel anytime no hidden fees.

Very Difficult to Cancel Auto Renew-Frustrating

Melanie was super helpful and kind

Excellent Customer Service Experience

About Eden

More in Personal Care

The High Performance Health Program - By Andrew Marsham

Oshala Farm

Dalia's Detox

Action Jackson Fitness

Eden reviews

Melanie was terrific

Great customer care!

Joanne was very helpful

Manage Shipment

cancel anytime no hidden fees.

Very Difficult to Cancel Auto Renew-Frustrating

Melanie was super helpful and kind

Excellent Customer Service Experience