MindedReviews of tryminded.com

I had a really positive experience with my provider and got prescribed meditation and really loved the service overall. 3 months later I was due for a follow-up visit and a script renewal, and when I contacted support to update my insurance, they informed me they were no longer accepting new appointments because they were at capacity with their current providers and I was to find a new provider. This was extremely unprofessional, and the blunt response from their customer support rep was really disappointing for a service that is offering mental health treatment. I'm now stuck with no provider and a medication I depend on and have to find another way to get the script filled.

I've been a loyal customer for over a year, having found their service affordable and, despite some shortcomings, acceptable for my needs. This has unfortunately changed drastically. In terms of positives, I appreciated the cost-effectiveness of the service. However, the level of support has always been minimal at best. Interactions have been limited to a simple questionnaire and a brief 15-minute conversation once a month. Not only were the appointments insufficient, but they were also difficult to schedule, making access to necessary services more challenging than it should have been. However, the tipping point that led me to write this review is the sudden and significant price increase - an increase of 100%, from an affordable rate to a prohibitive $150 per follow-up appointment. To make matters worse, these follow-ups are required monthly, even for straightforward matters like prescription refills. When I expressed my concerns and financial inability to afford this new price, my pleas fell on deaf ears. I received no assistance or consideration, leaving me feeling like a mere number in their system rather than a valued customer. The lack of transparency, forewarning, or any reasonable explanation for this drastic change is deeply disappointing and unacceptable. I implore them to reconsider this new pricing strategy and treat their loyal customers with more respect and understanding. Until then, I can't recommend their services.

The lady I see is very thorough and seems to really care. She is trying to help with every need that I have and explains things well.

My appointment never happened, I waited for 30 minutes and no one ever showed up. The website is faulty and won’t let me log in at times, and there is no good way to get in contact with anyone.

I have a great experience each time I have an appointment. It is a very convenient process.

She never showed up for the appointment

I was a member of TryMinded for a little over a year. I cancelled my account back in February. They charged me for March anyway but then refunded it once I complained. Today I just received a charge from them for $32.44. This is very odd as its May and I haven't been charged or used their services for months. This was also never the price of membership at any time when I was a member. I logged into my account with Minded and my account still shows my membership as cancelled. I'm giving them 24 hrs to refund my money or I will be charging back through my bank. My provider was wonderful, I wish I could have stayed just for him, but this company's shady billing practices made it so I can't use them anymore, and here they are, banging my card 3 months after I left. Stay far away, something is really wrong with this organization.

they scamed me i signed up and couldn't get an appointment for 3 weeks so i waited i couldnt wait that long i was having a mental health crisis and needed medication refilled and they refused to refund me so i waited and i asked for an appointment they are trying to make me pay $149 when a few months ago i paid $99 for an appointment in which i did not receive so thats grounds for either refunding me or setting up an appointment this is a scam ilegal company and im calling the AG , Ftc,Bbb & consumer protection division