MindedReviews of tryminded.com

Could not get the medication I needed

You will not get the help you need from them!! I have been with Minded for 3 months now and I am currently scheduling with my previous dr! I wanted to try Minded because I don’t have insurance and I thought it would be a good option! But it has been a nightmare! I was told I would be prescribed 1mg one medication that was changed to .5mg without me even being talked to (the nurse practitioner just “changed her mind”). She told me to try it and I it for a month. The first month and our next appointment I let her know the medication works for me but only at 1mg and .5mg does not help. I had also had to go to another dr in the mean time to get a decent sleep aid. The first one she prescribed cause me to have a raving heart beat and kept me up all night and it took 3 weeks for me to even be able to talk to her again smh!! When I did finally get to talk to her again she did raise my sleep aid prescription which I needed but she insisted I try .5mg another month because she felt like getting more sleep would make me need it less so I tried it for yet another month. But still it was not enough! And it’s .5mg 30 tablets so if I take the 1mg I need that’s only 15 days (which is very stressful in itself). So this month when my appointment came around I was scheduled with the same nurse practitioner until the day before my appointment and then they changed it to someone different. When I tried to explain the situation and past couple months to this new nurse practitioner she was very rude! She talked over me most of the time and she kept saying that none of what I was saying was in the notes and so she could not verify that any of it was true! She also said “it is against company policy to ever increase the dosage of your medication” and then said “well it’s my decision and I am not going to increase it”! So she flat out lied cause I know better than it being a “company policy” and I was only asking for what I was told I would be prescribed to begin with so it is not a crazy request! I feel like I was completely lied to and led on!! How can they actually be helpful if they change who you see and they don’t take notes of everything that has happened! She also wrote on the .5mg take 1/2-1 tablet daily! Even after I told her .5mg doesn’t do anything .25mg is a joke!! And this new NP insisted if I wanted help I would take a 3rd med which I researched and it had a 48% positive return rate! The reviews were horrible and that is a drug that would be extremely hard to get off (a message you have to take 2x day for 2-4 weeks and it may help some) vs what I was asking for (take it as you need it)! You will not get the help you need from them!! I got an email from the Founder of Minded, David, asking about my experience and I emailed him 7 days ago with no response….. I’m response to your “response” to my review… I have waited a week now and heard nothing and I canceled my account due to the fact that you obviously don’t care!!!

They give the facade of someone who's trying to help you, but unfortunately it's just a scam to get money and subscribers. I've had severe GAD for years and am now having panic attacks so severe that my body turns to stone for up to 15 min at a time. She decided I need blood pressure medication, despite the fact I was prescribed klonopin and Valium for over 6 years.. have been off for about a year. the point of this app is so you can get medicine cheaper than seeing a real dr. Long story short don't waste your time or money if you know what meds you need. Go to private practice drs. Stay well.

I cannot believe these people are still in business. They’ve taken money out of my account twice now. No one can return a phone call. After 2 months I have yet to get an appointment or a phone call. Shame on you, Minded! I want my money back and account cancelled!!

Do not use this unless it is your only option. And even then, I’d still be weary. They do not return messages/ emails. I waited for my appointment to talk to the physician I was supposed to be seeing for over a week. The zoom call took all of about 7 minutes and they did not ask questions or go into detail about my issues I was having. They ignored me when I was trying to open up about my symptoms and what I needed help with; which is supposed to be the entire point of this company? It took them days to get my one prescription called into my pharmacy. They are charging $65 for basically nothing. I’ve had multiple questions I wanted answered and have reached out to them with no response whatsoever. Use any other online mental health service than them. I’m positive the experience will be way better.

Horrible service. Completely unproffesional. No one answered my call in meeting . 5 days of messages to ger my prescription renewed without an answer. Try a different service. Minded doesnt care about your health at all.

This service has unethical billing practices. I never completed an assessment nor saw a clinician however they have now charged me $65 for using their service. What service? I received nothing from this organization, not an assessment, not counseling, not prescriptions. I have submitted 2 email requests and 2 voice mails but have yet to receive a response. This organization are charlatans. I have contacted my credit card company to dispute this fraudulent charges.

In my experience Minded is an incredibly unprofessional company that takes your money but doesn't actually provide any service. When I initially signed up things went smoothly. I had an appointment with a professional who prescribe me a months worth of antidepressants and said we would have a follow up appointment to renew in a month. After a month, the site didn't set up any appointment or allow me to set up any appointment, nor did they renew my prescription. I had to message support, which took two days to respond. They set me an appointment with a different professional. One that appointment came up, the professional did not show up to the meeting or contact me in any way. Once again I had to message support and it has now been 4 days without a response on their side. In general, I was supposed to get a renewed prescription the first of this month. It is now 23 days past that and minded have not renewed my prescription or communicated with me in any way. Of course they still charged me the full price for this month of service. I have experienced withdrawal symptoms as my medication has stopped. If I had more serious mental health problems, I could have caused harm to myself or others due to this company's failure to communicate with or serve their patients. Mental health is a serious thing and I would recommend anyone with such concerns go to a more professional company that will give you the support you need.