Great
Based on 588 reviews
Otter4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 486 reviews with 5 stars · Clear filters
Sabine
Nikko was super responsive and had a lot of patience for all my questions. Everything was resolved in a timely manner. Very happy
Reply from OtterMar 5, 2024
Hi Sabine! Thanks for the feedback! Nikko's one of our best and we're glad to hear that he was able to help you with your issues every step of the way. We'll definitely give him a shoutout. Thanks! -Alex
Sarika M.
Mic was very patient with me and tried to understand my issue well. He had great customer service skills.
Reply from OtterFeb 28, 2024
Hi, Sarika! Thank you for sharing your positive experience with Mic. I'll be sure to give them a shoutout. Thank you for letting us know! - Alex
Cafe D.
prompt response & extremely helpful
Reply from OtterFeb 27, 2024
Hey there! We're glad to hear that you received excellent support. Thanks for your feedback! Looking forward to growing our businesses together! -Alex
Karina C.
We have been using Otter for at least 4 years now, and let me tell you, they just keep getting better and better. Like with any other company, there were hiccups in the beginning with the menus, or disconnection issues, but I can always speak to someone and they fix the issues right away. I don't use the chat feature much because we need the tablet for accessing the orders, but for us it has been a game changer. We have been in business for almost 20 years and Otter has been the only company that truly caters to us. We started using them for the delivery integration, then we started using their Direct Orders for our and we have received such a positive feedback from our customers saying is so easy to order. Many were skeptical of using the QR codes to order at the tables, often they'd accuse us of trying to replace "humans" but as time went by and we helped them order, 99% of our customers order from their tables or online. Less than a month we signed up for the Kiosks and again, we're getting an amazing response from our customers. We are now soon to switch to their POS as well because it just makes sense to have an all in one system. My recommendation for any business owner is do your part too. You have to know that even if you pay higher prices elsewhere there will sometimes be issues, but Otter's team are great at helping fix them. We have used clover, spoton, delivered and many others during the years, but so far Otter has been the one company to truly get your money's worth.
Reply from OtterFeb 21, 2024
Hi Karina! Thank you for the heartwarming review! We're so glad to hear that we were able to help you with your business in more ways than one. Seeing happy and satisfied customers like you is why we do what we do. Looking forward to growing our businesses together! -Alex
G P.
Very professional help by Merlin
Reply from OtterFeb 20, 2024
Hi there! Thank you for sharing your positive experience! We're so happy to hear that you received much-deserved professional help from one of our support. We'll be sure to give them a shout-out. -Alex
Jamil M M.
She is so smart and finish the right job fast.. thanks vina.
Reply from OtterFeb 17, 2024
Hey Jamil! So happy to hear that! Vina is definitely one of our best and we will be sure to give her a shoutout! -Alex
Craig
Marlon was great in taking care of our issues from getting us the new tablet, setting it up and fixing the printing. Thank you
Reply from OtterFeb 15, 2024
Hey Craig! That's wonderful news! We're glad that you had a positive support experience with Marlon. We'll be sure to give him a shoutout! -Alex
Salem K.
Ricky Cahinosayan went above and beyond to resolve my issue. This has been my best experience with otter support and i have had many.
Reply from OtterFeb 15, 2024
Hey Salem! We're very happy to hear that! Going above and beyond is what we're all striving for and I'm glad that Ricky was able to provide that for you. We'll definitely give him a shoutout. -Alex
