TryravineReviews of tryravine.com

Reply from TryravineOct 18, 2026

Hi Scott, Thank you for sharing your feedback. We understand that you have concerns after reading mixed reviews online, but we do find it disappointing that you appear to have reached a conclusion about the product and our return process without first giving our support team an opportunity to assist. While online reviews can certainly influence expectations, they do not automatically establish that every reported issue applies to every customer. We would also like to point out that, rather than reaching out to our support team to report the static noise and humming you experienced, you chose to leave this review without first allowing us to investigate your specific concerns. It is unfortunate to see assumptions about our product and return process presented as conclusions when our team has not even been given the opportunity to assist you. We have reviewed the concerns raised in your feedback, and our team is ready and willing to help investigate the issue and guide you through the appropriate steps. The symptoms you described may be resolvable through troubleshooting, and we would appreciate the opportunity to help before the product is dismissed based on other users' experiences. We take customer feedback seriously, but we also believe it is important to give our team a fair opportunity to address an issue before concluding that the product is faulty or that the return process will be problematic. Please contact us at [email protected] so we can investigate the static noise and humming and help you determine the appropriate next steps. We would welcome the opportunity to resolve your concerns based on your actual experience with the product rather than assumptions drawn from other reviews. Regards, Malcolm Social Media Team

Reply from TryravineOct 18, 2026

HI Larry, We appreciate your feedback. After reviewing your previous correspondence with our support team, we would like to clarify a few points regarding your order and shipping expectations. As previously explained, our orders are normally shipped from our U.S. warehouse. However, due to exceptionally high demand during our recent sale, our U.S. inventory sold out faster than anticipated. To avoid further delays, some orders were fulfilled directly from our overseas warehouse. Our previous correspondence explained this situation, including why we occasionally fulfill orders from overseas. We understand that you would have preferred to know this before placing your order, and we acknowledge your concerns regarding the shipping origin. Regarding delivery, as communicated, our standard estimated transit time is 7–10 business days from the date of dispatch, excluding weekends. This is an estimated transit window, not a guarantee of delivery within a specific number of calendar days. Additionally, our support team has repeatedly provided you with your tracking link so you can monitor your shipment's progress. We understand that waiting longer than expected can be frustrating, but the tracking information is available to help you follow your package as it moves through the delivery network. We also want to clarify that our customer support team is available by email, and our previous replies demonstrate that your concerns have been addressed through this channel. We regret that this experience has left you disappointed. However, we hope this clarification helps address the misunderstanding regarding our fulfillment process, estimated delivery timeframe, and the tracking information already shared with you. Regards, Malcolm Social Media Team

Reply from TryravineOct 18, 2026

Hi there, We're sorry to hear that you're disappointed, and we appreciate the opportunity to clarify this misunderstanding. Please be advised that our orders are normally shipped from our U.S. warehouse. However, during our recent sale, demand exceeded our expectations, and our U.S. inventory sold out faster than anticipated. To help prevent further delays, some orders were fulfilled directly from our overseas warehouse. When developing our products, we evaluated both local and overseas manufacturers. Although we genuinely wanted to keep production local and support U.S. suppliers, the overseas manufacturer ultimately met our standards for materials, consistency, and overall product quality better than the local prototypes we evaluated. We also attempted to reach out to you to obtain further information, as we could not locate any initial email from you raising these concerns before your review was posted. We would have welcomed the opportunity to explain our fulfillment process and address your questions directly. It's disheartening that you chose to share this feedback publicly before giving our team an opportunity to clarify the situation and assist you. We remain available by email should you wish to discuss your concerns further, and we hope this explanation provides greater clarity about our manufacturing and fulfillment processes. Regards, Malcolm Social Media Team