Reply from VelvraNov 19, 2025
Hi Jessi,
We’re genuinely sorry for how frightening this experience has been for you, and especially for your daughter. Seeing blood and needing medical follow-up is upsetting for anyone, and we understand why you felt worried enough to stop the cleanse and leave this review.
As soon as we saw your review, we reached out to you by email to understand exactly what happened and to document everything with our safety and quality team.
In your emails with us, you shared that:
- You and your daughter each took 5 ml per dose the first time you tried the cleanse, and
- More recently you took 5 ml per day for 2 days, then 1 ml per day for 3 days.
Our labels and cleanse guide both recommend an adult dose of 1 ml per day, with a “start low and slow” approach (often 0.5 ml for the first few days) because these are concentrated herbal extracts.
This means that on the first days you were taking around 5 times our recommended daily dose. Using several times more than the suggested amount can be very intense for the body and may contribute to reactions that we do not typically see when the products are used as directed.
Rectal bleeding is not a known or expected effect of ParaHaven or ParaBinder at the recommended dose, and it is not something we’ve seen when the cleanse is used as directed in our internal safety reviews.
That’s why we documented your case carefully, requested and reviewed the lot numbers you sent, and forwarded everything to our safety and quality team for further internal review.
Even though the products were taken at a much higher dose than we recommend, we still:
- Encouraged you to continue working closely with your healthcare provider
- Clarified the difference between the recommended dose and the amount taken
- Processed a full item refund as a goodwill gesture
We’ve followed up a few times since then to check how you’re doing, share the cleanse guide again, and answer any questions, but we haven’t heard back yet.
If you’d ever like more information about dosing, testing, or what our safety review found, you’re very welcome to reply to our email thread or contact us at [email protected] so we can pick up the conversation.
We truly wish you a full and speedy recovery, and we remain committed to making sure our products are used safely and comfortably, especially in families and with sensitive systems.
Warmly,
The Velvra Team 🌿