Great
Based on 277 reviews
Velvra4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Velvra, we help parents gently cleanse hidden parasites that may be affecting their child's behavior, sleep, digestion, and other unexplained symptoms. Our flagship Complete Cleanse Kit combines ParaHaven's antiparasitic herbs with ParaBinder's zeolite binder. This ensures a smooth, comfortable cleanse for kids. All products are GMP-certified, third-party tested, and backed by our 30-day money-back guarantee.
Velvra (tryvelvra.com) has 277 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
277 approved reviews, newest moderated first
Krystle
Customer service was very prompt, attentive and helpful!
Reply from VelvraSep 4, 2026
Hi Krystle, Our team works hard on ensuring they deliver helpful solutions. Glad it landed well with you. — The Velvra Team
Johanna G.
I’m extremely disappointed with my experience with this company. I initially purchased a parasite cleanse product for my children. I then ended up being charged for a second product after clicking on a promo, my card information was already saved, the order was processed with no authorized the additional charge. More importantly, after giving the product to my children, they began having bowel movements much more frequently than usual, and complained stomach pain,so I stopped giving it to them. I contacted customer service requesting a refund and a solution. Instead of addressing my refund request, they continue sending explanations about the product and information I already understand. I am not asking for another explanation , I am asking them to resolve the issue and process my refund. Between the way the additional purchase was processed, my concerns about my children’s reaction to the product, and the lack of a straightforward resolution from customer service, I am very dissatisfied with this experience.
Reply from VelvraSep 3, 2026
Hi Johanna, We're sorry for the inconvenience. The post-purchase exclusive is offered at a huge discount after your initial purchase and per our refund policy, only initial purchases are refundable: https://tryvelvra.com/policies/refund-policy Regarding your children's reaction, we take that seriously as its own issue. We see here you already have an existing ticket with us. We'll have Erin, our Customer Support Team Lead, jump on it with further guidance. — The Velvra Team
Demariah C.
Customer service was quick with fixing my subscription!
Reply from VelvraSep 3, 2026
Hi Demariah, Thanks for sharing this! Our team is really dedicated to helping quickly. We're here whenever you need us. — The Velvra Team
Kalie
Even though the drops did not work as well for my kids as I had hoped. Customer service was amazing and got back to me within 24 hours to refund my initial purchase. My children have sensitive stomachs so the only reason I tried was for the money back guarantee, and they honored that without any questions!
Reply from VelvraSep 3, 2026
Hi Kalie, Thank you for the honest five-star. Glad we could honor the guarantee quickly. If anything ever brings you back, or if you want to share what didn't sit right for your kids, the door is open. — The Velvra Team
Nrico
Thank you! I have been able to try the products and they are great! I am just not in a financial situation to have automatic subscription at this time. I appreciate the support and fast reply to my concern.
Reply from VelvraSep 3, 2026
Hi Nrico, Glad the products landed well, and we understand entirely. The subscription is there for the families it fits, and just as easy to step away from when it doesn't. If life changes and you'd ever like to come back, we'll be here. Thank you for the kind words! — The Velvra Team
Jay H.
I didn’t realize I signed up for a subscription and when it hit my account the following month, I wasn’t sure if I would get a refund. My children had not finished the first batch I received. Joan was awesome and helped me stop my subscription and get a refund.
Reply from VelvraSep 3, 2026
Hi Jay, We'll make sure Joan sees this. A quick subscription cancellation and a clean refund, especially given your kids hadn't finished the first batch, is exactly the right call. Thank you for the kind words! — The Velvra Team
Emily
Was quick to tend to my issue and resolve it.
Reply from VelvraSep 2, 2026
Hi Emily, Quick attention and a real resolution are what we aim for on every ticket. Thank you for the kind words! — The Velvra Team
BusyMommy
I only intended to do a one time purchase to see how the product worked for us. I was somehow enrolled into a subscription. When I was notified that my next order and charge was going to take place, I contacted customer service to stop the delivery and cancel the payment and subscription immediately before anything actually processed. They were so quick to respond and promptly took action. I truly appreciated this, as many other companies try to corner you into subscriptions or one more payment. They absolutely did not do this and they were very kind during the whole process as well. After trying the product out, and it works well for us, we will absolitely be returning customers.
Reply from VelvraSep 2, 2026
Hi there, Glad we caught the subscription before the next charge went through. On "many other companies try to corner you into subscriptions or one more payment," that's not the model here, and we're grateful you noticed. Thank you for the trust. If anything comes up as you start with the product, we're just an email away. — The Velvra Team
