TryvitroReviews of tryvitro.com

Reply from TryvitroSep 24, 2026

We’re deeply grateful for your kind words, Pilar! Experiencing visible results from the very first application is exactly what we set out to achieve — Vitro has been carefully formulated to deliver that immediate transformation while nurturing your skin’s long-term health. Thank you for trusting us to be part of your skincare journey, and please know you can always reach out to us if you ever need further support

Reply from TryvitroSep 22, 2026

Hi Anamaria, Thank you for sharing your feedback, and I’m truly sorry for the frustration this experience has caused. We want to address this directly and transparently. Our subscription is clearly presented at checkout before any purchase is completed. Every customer also receives an order confirmation email outlining their subscription details, upcoming renewal reminder emails before each rebill, and full access to our self‑service subscription management portal where orders can be skipped, delayed, or cancelled at any time. That said, we completely understand how upsetting this was for you, and we agree that cancellation should be straightforward. Cancelling your subscription is something our team can handle immediately, and we would have loved the opportunity to resolve this for you directly. Please reach out to us at [email protected] and we will take care of it right away. We value every customer, and your experience matters deeply to us. We truly hope to have the chance to make this right.

Reply from TryvitroSep 15, 2026

Hi Renold, Thank you so much for taking the time to share your review — we truly value your feedback. We’re glad to hear the issue has been resolved. Our team always strives to address queries as quickly as possible, and we’d love to continue supporting you whenever you need assistance. Please feel free to reach out to us anytime; we’re always happy to help. We hope that with your next experience, we can turn your 4‑star review into a 5‑star one.

Reply from TryvitroSep 9, 2026

Hi Kim, Thank you for reaching out, and we are deeply sorry for the extreme stress and frustration this situation has caused. We completely agree—canceling a subscription should be straightforward, and having your emails go unanswered while orders continue to ship is completely unacceptable. Purchasing through a Facebook ad often means a store account was generated using the email address associated with your order or checkout without a password initially set up. We want to help you gain control of your subscription and stop any further charges immediately: Accessing Your Subscription Portal: Try logging into tryvitro.com using the exact email address where you receive your order receipts. If you haven't created a password yet, click "Forgot Password" or "Manage Subscription" on the login page to send an activation link to your inbox. Once logged in, you should be able to pause or cancel the active recurring subscription directly. Account Investigation & Refunds: Because review platforms do not display your private account information, we cannot locate your order directly from this post. Please send us a direct message here or reach out through our official website contact form with your full name, order number, and email address. Our management team will immediately verify your account, ensure your subscription is permanently deactivated so no further shipments occur, and review all charges processed after your initial cancellation requests to issue full refunds. Thank you for your patience while we prioritize and resolve this for you right away.

Reply from TryvitroAug 18, 2026

Hi Leigh, Thank you so much for taking the time to share your review! We’re thrilled to hear that you’re loving the texture after just three days! Formulating a balm that delivers deep nourishment for dry skin without leaving an oily or greasy residue is no easy feat, so knowing it’s hitting the sweet spot for you is fantastic news. Using it on your hands is a brilliant idea—the portable format makes it so easy to toss in a handbag for on-the-go hydration! We also really appreciate your note about a larger size; feedback like yours is incredibly helpful as we look at expanding our product lineup in the future.

Reply from TryvitroAug 18, 2026

Hi Dr. Delphine, Thank you for reaching out and bringing this to our attention. We are deeply concerned by what you’ve described, and we want to apologize for the severe frustration and distress this has caused. Non-delivery of your orders and unexpected automated charges are completely unacceptable. We hold our ordering, shipping, and billing processes to strict standards, and we take any issues regarding customer consent and unfulfilled orders extremely seriously. We want to investigate and resolve this for you immediately: Order Tracking & Audit: We will review all 3 orders to identify where the breakdown occurred with delivery and provide immediate resolution. Subscription & Billing Review: We will review your account's subscription status and billing history to address any unauthorized or unexpected recurring payments immediately. Full Refunds / Resolutions: Any unfulfilled orders or unauthorized recurring charges will be reviewed and refunded in full in accordance with our resolution policies. Because review platforms do not display your private account or order details, please contact our support team directly or send us a direct message with your full name, email address, and order numbers. Our management team will locate your account and prioritize your issue right away.

Reply from TryvitroAug 3, 2026

Hey, Mary! Thank you for bringing your experience and concerns to our attention. We take all feedback regarding product consistency and skin reactions very seriously. Regarding the texture, our balm is formulated with rich, nourishing ingredients designed to melt effortlessly into the skin upon contact, which gives it a naturally softer consistency. However, if it feels overly soft or melted, storing it in a cool place or giving it a brief dip in cold water can help firm it right back up. More importantly, we are so sorry to hear about the cold sore on your upper lip. Cold sores are caused by the herpes simplex virus (HSV-1), which can lay dormant and be triggered by various factors such as stress, friction, sun exposure, or localized skin irritation. If your skin is sensitive to certain active ingredients or botanicals, the formula may feel too intense or cause minor irritation, which can sometimes trigger an underlying outbreak. We strongly recommend pausing use of the product immediately while your lip heals. Please feel free to reach out directly to our customer support team so we can assist you with a return or refund and gather a few more details about your batch.

Reply from TryvitroAug 3, 2026

Thank you for bringing this to our attention, Sina, and we sincerely apologize for the frustration and stress this situation has caused. We completely agree with you—canceling a subscription should always be simple, transparent, and fully functional, and it is unacceptable that you experienced roadblocks when trying to reach us. We take full responsibility for the breakdown in both our portal settings and email system. Having support emails bounce back when you are actively seeking help is far below the standard we set for our customer experience. We are currently having our technical team urgently investigate our support email routing to ensure no other messages are being rejected. Because you attempted to cancel on 28 May and have kept documentation of your attempts, we want to make this right immediately: Immediate Cancellation: Your subscription will be canceled right away so that no further recurring charges occur. Full Refund: Any charges deducted from your account following your initial cancellation request on 28 May will be refunded to you in full. Since Trustpilot reviews do not share your private account details with us, please send a direct message with your name and order email, or contact us directly so our escalation team can locate your account and process your refund immediately.