Great
Based on 438 reviews
Transportation Safety Apparel4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TSA offers a comprehensive range of products aimed at ensuring safety and promoting corporate branding. The company’s product line includes high-visibility safety clothing, rain gear, cold weather gear, PPE, accessories, and equipment designed to keep individuals safe in various work environments. Additionally, TSA provides corporate apparel, brand name workwear and accessories, promotional products, and hard goods. Customers have the option to personalize and customize items with logos, adding a unique touch to their safety and corporate wear.
Transportation Safety Apparel (tsasafety.com) has 438 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 54 reviews with 1 star · Clear filters
MP
I have been waiting on a refund. Have not received as of today. Have been waiting since January!!!!!
Reply from Transportation Safety ApparelApr 19, 2023
Your refund has been processed. We are very sorry for the delay. We have found the error and are adjusting our procedures so this does not happen again.
Cory C.
Terrible. Clicked on link for black hats and order came through as camo hats! Needed hats by a deadline and now it’s not met. Very disappointed and then was told the exchange process would take a week and a half?! No good customer service anymore anywhere!
Reply from Transportation Safety ApparelFeb 15, 2023
Thank you for your feedback. We have reviewed your situation and are looking at how we can make the ordering process more user friendly. We hope to be able to serve you again in the future.
Patricia
I ordered a rain jacket from Transportation Safety Apparel. It arrived quickly, but was the wrong size - I ordered a small, and they sent an extra small. It did not fit. I sent an email to their customer service center. Got no response for five days (to be fair, some of that time was over a holiday weekend, but there was still ample time to reply). I emailed them again. Even though the website says call or email customer service for returns, the only reply I got to my second email was a brusque, one-line response: "Call 866-304-7189 to process your request." So I called them. I got a voicemail message that said it was either outside of business hours (it wasn't) or all their representatives were busy helping other customers, but that if I left a message with my contact information, a customer service representative would get back to me. I left a message with my name, number, and the fact that I needed to return the jacket because they sent me the wrong size. Twenty-four hours later, they still hadn't gotten back to me. I called them again, also during business hours, and got the same automated message. I left another message with my name and contact information. They did not return my call. The next day, I called a third time and got the same message. Again, I left my contact information and a description of the problem. Still no reply. It has been a week and a half since I sent my first email. After two emails and three phone calls, I still have not heard back from them about how I can return this item. Very frustrating experience, especially since it was all due to a mistake on their end to begin with. Would not order from them again.
Alejandro C.
I paid for 2 day service.still haven't gotten my merchandise. It's been over a week.
T B.
I ordered four items. I received a notice one item was on backorder until the second week of May. OK. I then received notice that one order shipped. Haven't seen it. OK maybe on its way. Haven't heard anything on the other two items. Basically, terrible service. Ordered all a week ago.
Reply from Transportation Safety ApparelApr 27, 2018
Hi Timothy, We humbly apologize that you are not happy with the service. On 4/18/18 @ 4:12 pm an email was sent to you with an attachment of the sales order which shows that the B29 Hi-Vis Backpack and the H20 Hi-Vis Safety Cap were on backorder. Our supplier is out of stock as well and the ETA is mid May. You already received notice that the R12 is also on backorder until May 10th. However, we do show that the RP4 Hi-Vis Breathable Rain Pant has been delievered to you on 4/21 via UPS Tracking number 1Z09X9240344466358. Should you have any questions, please contact us at 866-304-7189. Thank you!
Tara C.
We ordered 5 sleeveless hi vis work t-shirts for my husband he wore one for 4 hours and the hi vis stickers peeled off. Not to mention rubbed his arms raw because they are so rough. I've emailed twice and called about a refund and no-one will answer calls or emails. Very unhappy.
Stacy L.
Lack of response. I ordered a jacket personalized on front and back. It was charged to my credit card. received the jacket personalized on back only, not on front. Have emailed the company multiple times with no resolution.
Richard L.
It's been over a month and I have not received safety jacket and emails have stopped.
