Reply from Tufina WatchesFeb 2, 2026
We’re glad to hear you enjoyed your watch for nearly 8 years without any issues. That kind of longevity is exactly what our timepieces are designed for.
It’s important to clarify that the watch was functioning properly until it was unfortunately dropped, which caused internal damage. When a watch experiences impact and the crystal breaks (even if you cannot see it), microscopic glass particles and displaced components can enter the movement—damage that is often not visible to the naked eye but can severely affect long-term performance.
Because the watch was out of warranty, we offered a professional factory service option, which included:
A brand-new movement, if required
Complete disassembly, cleaning, and reassembly
Case polishing and refinishing to restore a like-new appearance
Full computerized testing and regulation
All work performed by a certified in-house watchmaker in Munich, Germany
Insured international return shipping to the UK
This is what we mean by a warranty-level service—not a temporary or cosmetic fix, but a full restoration intended to give the watch many more years of reliable use. Naturally, professional watchmaking, new parts, specialized labor, and international logistics come with real costs, and we did, in fact, offer this service at a discounted rate. And our estimates are never final, because only when the watchmakers has the watch in front can they give a final estimate. You refused to collaborate.
We fully respect your decision to pursue a local repair, and we’re happy the watch is currently running. However, it’s important to note that a low-cost local fix does not equate to a full factory restoration, nor does it address potential long-term issues that may arise from impact-related damage.
We believe there may have been a misunderstanding regarding our intentions—we were aiming to restore and protect the watch’s longevity, not simply to “repair it cheaply.”
Because since Brexit packages coming from the UK, regardless of the package, carry a high tariff. We feel you are being harsh on us and totally misplacing our good intentions. And because you did not purchase directly from the Germans, but from our USA official retailer at tufinawatches.com
Our team in the U.S. has attempted to reach out, no luck in getting in touch, and we remain open and happy to assist should you wish to discuss service options in the future or purchase another timepiece.
Please feel free to contact us directly by email or phone. Our doors are always open to you, sir.
