Excellent
Based on 227 reviews
Turf Factory Direct4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
227 approved reviews, newest moderated first
David M.
Really happy with the green I purchased. Everyone I spoke with at Turf factory was very helpful and no questions went unanswered! If your willing to save money and DIY your home green this is the spot to check out!
Vincent T.
I received the turf samples very quickly. I am just undecided on which one I will buy Thanks
Reply from Turf Factory DirectJun 12, 2020
Thank you so much Vincent! If we can help in any way let us know. We appreciate your business.
Michael P.
The quality of the grass is very similar to what I'm able to find at local artificial turf companies but Turf Factory Direct offers the turf for about $0.15 per square foot cheaper than the equivalent quality product at my local turf companies. The big problem that I have had with the company is that they ship the product through a third party company and it is your responsibility to get it off the truck. They only deliver Monday - Friday from 8:00am - 5:00pm and after a few weeks of not being able to track the shipment, they will finally call you and tell you that you have to schedule the delivery of the turf within the next week and if you are unable to be home with a few strong people or some heavy lifting equipment, then they will start charging you a $25 daily fee until you are able to get that set up. If you are someone who works the standard Monday - Friday 8:00am - 5:00pm, you will be charged indefinitely because they will not drop the turf any other time. I do not recommend purchasing from Turf Factory Direct unless you, and a few strong friends are typically home during weekdays.
Reply from Turf Factory DirectJun 8, 2020
Hi Michael, Thank you for your review. We appreciate and welcome feedback from our customers. We noticed you did order our TFD 40 Special which is our limited stock product. We do offer free shipping with the exception of the $99 residential fee which is charged by the freight company. The weight of the roll is approximately 250 lbs. Typically, the drivers make every effort to help offload the rolls. Unfortunately, in the turf industry at this time, there is not an option for white-glove service because of the roll size. We make every effort to help provide this information in detail to our customers on the shipping information page, as well as, in the body of the invoice we email over when the shipment is picked up. Ryan just informed us he is working to resolve the issue as quickly as possible. We apologize they're only able to deliver during business hours. This is typical of freight and parcel carriers such as USPS and UPS We are unsure of the difficulties in your particular area with limitations for semi-trucks. This may have contributed to the timing as well. It is very rare the freight companies attempt to charge a storage fee. Those fees must be approved through us because we are the payor on the invoice. At that point, we work with the freight company to resolve any storage fees and typically we try to pay those to provide top-notch customer service to our customers. Per our last conversation with XGSI, they were willing to hold the freight at no charge for storage if it was delivered within two weeks. We would love to discuss in further detail with you about the exchange with the freight company after the delivery is made. Again, Ryan is working to solve the issue as quickly as possible. Thank you again for your feedback.
Razor's E.
Honestly the best customer service I have ever worked with. I have been working with them for 3 years and it is always a great experience. The quality of products they provide have been fantastic. I absolutely recommend them and I will definitely continue using them for all my turf projects.
Reply from Turf Factory DirectJun 8, 2020
Wow! Thank you so much for your review. We appreciate your business.
Alex T.
Great customer service. Fast responsive time to questions and lighting quick shipping
Reply from Turf Factory DirectJun 8, 2020
Thank you Alex! We hope you enjoy your turf.
Kelly M.
Chandra was a rockstar. She helped me pick out the right turf I needed for my putting green and discussed every option with me while I debated with myself on what I should get. The customer service of these guys is top notch and I wouldn’t go anywhere else.
Reply from Turf Factory DirectJun 8, 2020
Thank you for your 5-star review Kelly! We are glad we met your expectations and hope you enjoy your new turf!
Jerry M.
Easy process. The sales person I dealt with, Ryan Cole, was amazing. Informative, knew his product. Great experience.
Reply from Turf Factory DirectJun 5, 2020
Thank you so much Jerry! We appreciate your review.
James S.
I think they may have been short handed due to the virus. I had to call to initiate the processing and shipment of my order. The wrapping was torn during shipping and appears to have been rubbing, it has rubbed through the backing. I have not unrolled the turf as of yet, that will happen this weekend, hopefully all is well and there was extra footage sent for this very purpose. The shipping time was actually pretty quick and I am looking forward to installing it. UPDATE: No extensive shipping damage and we installed the Turf, WoW!! It looks amazing. I cannot emphasize enough how important it is to do your ground prep work, it makes the difference. We also used lots of nails, every 4 inches on the perimeter and 1 every square foot. We also installed 2lbs of silica sand per square foot and brushed it in. All I can say is WOW!! I would definitely buy this product again. TFD 75 Special.
Reply from Turf Factory DirectJun 8, 2020
Hi James, thank you so much for your review. We hope you enjoy your turf and hope we can help you with any of your artificial turf needs. Thanks again!
