Turf Factory DirectReviews of turffactorydirect.com

Furniture Stores
242 Duckworth Rd, Dalton, Georgia

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4.7

Excellent

Based on 227 reviews

Turf Factory Direct4.7

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About Turf Factory Direct

Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!

Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on Folks Told, with an average rating of 4.7 out of 5.

Also known as: turffactorydirect.com
Website: turffactorydirect.com
Category: Furniture Stores
Location: Dalton, Georgia
Listed on Folks Told: 2026

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Steven F.

Apr 5, 2020

Addressing defects.

Four years ago I received about 2000 sq ft of turf from you and it was fantastic. I laid it all myself at my previous house. About 6 weeks ago I ordered and received a 12x25 putting grade turf and am having wrinkle issues. The next shipment I received was fantastic. Lays and looks beautifull. The issues with the first order are being addressed and if they are c ok erected I would raise the rating to a five star.

Reply from Turf Factory DirectApr 7, 2020

Hi Mr. Forgacs, Thank you for your feedback. We are working tirelessly to move claims through our normal chain of command. It is very rare we have any issues with our products, however, if we determine there is an issue with the manufacturing process, we stand behind our integrity and warranty. I (Chandra) responded to the email we received in response to your claim. I apologize if I did not read your email correctly. I had misinterpreted your email to say it was the second roll with issues and not the first roll you received, which is why I asked to allow time for the material to acclimate to relax wrinkling during shipment, etc.. The difference in color variations is just a dye lot change, it can make the product appear a darker/lighter shade. Dye lot changes are typical with any type of dying involved (carpet, turf, curtains, etc). We like to inform our customers in the case they're placing the material directly beside a prior piece. This is standard practice (or should be) in the industry. I will be happy to look further into your claim tomorrow. Thank you for your patience as we work to provide superior customer service while also maintaining the safety and wellbeing of our staff. As always, we appreciate your business!

About Turf Factory Direct

Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on Folks Told, with an average rating of 4.7 out of 5.

Also known as: turffactorydirect.com
Website: turffactorydirect.com
Category: Furniture Stores
Location: Dalton, Georgia
Listed on Folks Told: 2026