The Wellness CompanyReviews of twc.health

Health Equipment

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3.2

Average

Based on 1,256 reviews

The Wellness Company3.2

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About The Wellness Company

The Wellness Company is listed under Health Equipment.

The Wellness Company (twc.health) has 1,256 customer reviews on Folks Told, with an average rating of 3.2 out of 5.

Also known as: twc.health
Website: twc.health
Category: Health Equipment
Listed on Folks Told: 2026

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Julianne

Oct 15, 2026

STAY AWAY FROM THIS COMPANY!!!!!

I bought a medical kit, but I have allergies and unbeknownst to me, there is small print that if you have allergies they take away those meds but you get to pay the same price instead of them replacing them with the drugs you can take. I emailed them and was told someone would get back to me and they didn't so I called today and was told it was too late to cancel and I have to pay full price for 8 meds even though I am only receiving 5 meds. So the the moral of the story is lie, lie, lie if you want to get your moneys worth and give to a family member in an emergency. Sad, I am not in the habit of lying, but what a horrible business practice. I will never be buying from them again.

Reply from The Wellness CompanyOct 15, 2026

Dear Customer, Thank you for bringing your experience to our attention, and please accept our sincere apologies for the frustration and inconvenience this situation has caused you. We would like to clarify how medication customizations are handled. As stated on our website: "If you have a known medication allergy, please indicate that in your medical history form upon ordering. Based on allergies and other medical details, one or more of the medications may not be prescribed within the kit without substitution." While our medical team must adhere to safety guidelines regarding known allergens, we regret any misunderstanding regarding the kit contents and pricing. Furthermore, we sincerely apologize for the lack of follow-up after you were told someone would get back to you. We hold our support team to a high standard, and this is not the level of service we aim to provide. If you can please share your contact information or account details with us directly, we will gladly review your account, look into why your initial inquiry went unanswered, and see how we can best assist you. Warm Regards, TWC Team