Twentyeight HealthReviews of twentyeighthealth.com

Reply from Twentyeight HealthAug 2, 2024

Hi Anna, Thank you for sharing your experience with our service! We recognize birth control is definitely not one-size-fits-all, and I'm glad to hear our providers helped determine a medication that would work best for you! We're grateful for the opportunity to provide you with the care you deserve. Feel free to reach out at [email protected] with any questions or concerns in the future and our team will be happy to help. Sincerely, Kelsey (she/her)

Reply from Twentyeight HealthAug 1, 2024

Hi Delilah, Thank you for sharing your experience with our service! I'm so glad to hear you've felt supported by our awesome Care Team, and that we've helped make accessing your medication a hassle-free, seamless experience. Feel free to reach out at [email protected] with any questions or concerns in the future and we will be glad to assist! Sincerely, Kelsey (she/her)

Reply from Twentyeight HealthAug 1, 2024

Hi Jay, Thank you for sharing these passionate words. It's our mission to empower individuals with trusted information, affordable access, and convenience for their reproductive & sexual health. We're so grateful for the opportunity to provide such necessary care. Please feel free to contact us at [email protected] if you have any questions or concerns in the future -- we're happy to help. :) Sincerely, Kelsey (she/her)

Reply from Twentyeight HealthAug 1, 2024

Hi Maggie, Thank you for taking the time to share your experience with us! I'm so happy to hear our amazing Care Team has provided you with seamless support to make accessing your medication a little easier. Please feel free to contact us at [email protected] if you have any questions in the future! We're happy to help. :) Sincerely, Kelsey (she/her)

Reply from Twentyeight HealthAug 1, 2024

Hi Elizabeth, Thank you for taking the time to share your experience with us. I'm so sorry to hear about any unexpected or erroneous charges but am glad to see our Care Team was able to get this resolved for you ASAP once notified! We really appreciate you spreading the word about us here at Twentyeight. Please feel free to contact us at [email protected] if you have any questions/concerns in the future! We're happy to help :) Sincerely, Kelsey (she/her)

Reply from Twentyeight HealthAug 1, 2024

Hi there, Thank you for reaching out. I truly apologize for any undue stress or frustration. This is not at all our intention, but I can definitely help clarify what happened here and further address your initial concerns. During routine auditing of historical Trustpilot reviews, we were not able to locate your account as we were not provided with any identifying information. On Thursday July 25th, 2024 we requested additional details in the hopes of further reviewing these concerns and follow up with you directly. Trustpilot allows reviewers a 3 day period to respond to this request (until July 28th, 2024). While did not receive a response from you during that timeframe, we did not request that Trustpilot remove your review. I can confirm your initial review was not removed from the platform. I hope this helps clarify things! Regarding your initial concerns: We did recently implement a new monthly subscription fee with two tiers: the Standard Care Plan at $12.99 and the Basic Care Plan at $0. More information about these subscription plans can be found on our website: https://www.twentyeighthealth.com/faq#Subscription-Plans. All customers with active accounts were notified of this change in advance, with an opportunity to opt out before being charged. I can clarify we do not require a customer to add a payment method in order to cancel an invoice. I am so sorry to hear about any incorrect billing, and am hopeful that our Care Team was able to promptly assist with getting this resolved for you. Please let us know if this is not the case and we will be glad to review once provided identifying information to locate your account. Again, I truly apologize for any misunderstanding. We aim to be as transparent as possible, especially regarding any out of pocket costs associated with using our service. Please feel free to reach out to us at [email protected] if you have additional questions or concerns. Our team is available at anytime via text, email, or chat and we will be glad to assist! Sincerely, Kelsey (she/her)

Reply from Twentyeight HealthAug 1, 2024

Hi Hannah, Thank you so much for taking the time to share your experience with us! We love to hear that you received a years supply of medication through our service at no cost. Providing affordable, accessible care is what we're all about! While we were sad to see you go, we completely understand and are happy to hear you were able to find a long-term option that works best for you moving forward. Currently we also offer valacyclovir, prenatal vitamins, emergency contraception, and FC2 internal condoms, as well as over the counter products such as pregnancy tests, pain relievers, pads, and tampons. We're always looking to expand our offerings so be sure to keep an eye out :) We'll be here if you ever want to restart your account - simply reach out to us at [email protected] and we'll be happy to help! Sincerely, Kelsey (she/her)

Reply from Twentyeight HealthJul 31, 2024

Hi Bianca, Thank you so much for taking the time to share your experience and feedback with us, especially regarding the implementation of our new subscription plan. I'm really glad to hear that our Care Team has been able to advocate for you and resolve this concern so you can continue using our service. We're happy to have you here at Twentyeight and look forward to serving you in the future! Please feel free to contact us at [email protected] if you have any questions. We're happy to help :) Sincerely, Kelsey (she/her)