Reply from Two Moms Buy Test StripsJun 17, 2026
Thx for letting us know about your experience and quote details Tara. Box residue is never a problem, you are correct. We always advise our sellers that we can buy boxes with label residue as mint condition. However, as we communicated with you yesterday, and sent you photos both yesterday and in your adjustment email, one box had box coating tears on the QR code (right next to the label residue), in addition to having box residue. Perhaps you didn't notice the box coating tear/rip on the QR Code next to the label residue. Of course, no worries, and we did follow up by sending you a blown up photo of the tear for your reference. We understand from our conversation with you that you don't believe us, and that's ok, the photo was sent to you to verify the damage and understand that it's impossible to satisfy everyone, 100% of the time. We can't purchase damaged supplies because they are a legal liability and have to donate or discard your box, and lose money, if we did buy it. Our team did make a one-time exception and sent your box back to you as a courtesy. And we appreciate your past business and trust you have put in us.
We are grateful for the overwhelming number of amazing reviews our sellers have left us and is evidence that we treat our sellers fairly and honestly, and have for over the last 10 years. We appreciate your business and wish you all the best.
