Reply from Two Moms Buy Test StripsAug 9, 2022
This was a real shame that Kevin felt it necessary to post this. We received Kevin's box with 1 box of the Omnipod 10 pack (not sure why this posted as Christina?) and there was 1 pod missing inside (there were only 9 instead of 10). We shared with him that pharmacies sometimes 'steal' a pod here are there (we have seen this many times) and that it's important to double check and call them out on this if they do it to you. Obviously we can't buy a box that has missing pods but Kevin wasn't interested in knowing that, he just wanted us to pay him regardless.
The person he spoke with was the owner and he said she was condescending and rude. The truth is he was speaking aggressively and as if it our fault that we would not pay him in full for a box of supplies that were missing a pod and worthless for resale. That we should be generous enough to make an exception because he didn't know and we were being inconsiderate for not helping him out. She spoke to him kindly and matter of fact, sharing the facts of the issue, but he wasn't interested.
He then made demeaning remarks about us being a business and not helping others, but the fact is we are a business and help others every day! We are actually a business, not a non profit that can lose money. We also have policies we post everywhere that asks our sellers to double check their supplies before shipping them so they can have a great experience with us. We want our sellers to have an exceptional experience each time they sell supplies with us and 99% of them do as evidenced by the nearly 2,700 4.9 star reviews our sellers have left us and we're very grateful for!
And also, not mentioned at all, his box of Ominpods did not meet the minimum required 6 mo exp date as listed on our website (his box expires 12/22 which is only 5 months out). So regardless of his box missing 1 pod, the box didn't even meet the required min exp date and he submitted it as being 12+ month exp, which it was clearly not. When you submit your supplies on our website, you have to select which of the 3 exp dates that are available (and choices) your box falls into and he consciously and knowingly selected it as 12+ months which it clearly was not, completely disregarding the actual exp date.
And still, after both of those issues, he was adamant that we pay him in full for supplies that don't even come close to our requirements as clearly listed on the website and he completely disregarded and left this unfortunate feedback. We wish Kevin all the best!