Europe Emirates GroupReviews of uae-eu.com

IT & Communication
2404 Platinum Towers, Cluster I, Jumeirah Lakes Towers, Dubai, Texas

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4.7

Excellent

Based on 314 reviews

Europe Emirates Group4.7

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About Europe Emirates Group

Europe Emirates Group is an International Firm offering a full range of legal and financial services at local and international levels. As an independent service provider, we ensure the highest level of confidentiality and efficiency in all operations. Europe Emirates is formed by a group of International business strategists and professionals, with a customer-focused vision, aiming to understand, evaluate, design and implement solutions that best meet the needs of our demanding clientele, which typically operate in highly complex fiscal, legal and financial environments but also have a large client base of small start-up operations. We offer top quality service in the market by delivering innovative and cost effective solutions to each of its customers.

Europe Emirates Group (uae-eu.com) has 314 customer reviews on Folks Told, with an average rating of 4.7 out of 5.

Also known as: uae-eu.com
Website: uae-eu.com
Category: IT & Communication
Location: Dubai, Texas
Listed on Folks Told: 2026

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About Europe Emirates Group

Europe Emirates Group (uae-eu.com) has 314 customer reviews on Folks Told, with an average rating of 4.7 out of 5.

Also known as: uae-eu.com
Website: uae-eu.com
Category: IT & Communication
Location: Dubai, Texas
Listed on Folks Told: 2026

Carl M.

Sep 12, 2024

Poor customer service

Poor customer service. The creation of the company and subsequent licence and residency was very good and flawless. However, you only later learn (because they don't tell you) the package does not include legally required tax registration with the UAE authorities, does not include accountant registration (also legally required). I found an alternate provider so needed an NOC letter from them which took me 3 weeks to obtain. NOC is a 1 paragragh letter from them to confirm they are not acting on behalf of our service any longer so another can take over. For this, they charged 900+VAT (approx £200 GBP). The internal services do not talk to each other effectively and left me having to pay a fine for failing to register the corporation tax with the authorities. When in country, despite knowing I was there for only 2 weeks they failed to mention you need a mobile number registered in UAE for obtaining a bank account. So this was very difficult to obtain also. Overall, the physical obtaining of company licence and registration as well as residence was very good. What was not good is the complete lack of service for remaining legally compliant, moving away from them took weeks instead of days as they tried to keep hold of me as a customer and the thing that really frustrated is that when I started the process the sales team were happy to say they could refer me to people to help my business get off the ground (individual name removed), which never happened. (Individual name removed) was requested so many times for NOC which was delayed and requested Zoom meetings with manager (Nikkila) to attempt to retain custom and find out what they can improve on. Then after the awful experience which led to my wanting to leave the service, they charged me for the very simple NOC letter (individual name removed) I want to be fair due to the company formation and residency team doing a great job, but overall, would not recommend due to legal compliance issues not being included in the service cost, introduced to me a shock later on when adding my wife to the company, and then subsequently attempting to get away from the service proving far too difficult. The company requested individuals working on our formation to be removed, which I have done, in the hope the review cannot be challenged further. It was only first names to show this to be an authentic review, but this has proven too much for them now in September 2025.

Reply from Europe Emirates GroupSep 12, 2024

Dear Carl I’m pleased to hear that the company formation and residency setup went smoothly and efficiently. We are proud to have completed both processes in record time, without any issues, fully delivering on our contractual obligations. 1. Legal Compliance (Tax and Accountant Registration): The package you selected did not include tax or accountant registration, which were offered as add-ons. These were not part of your original agreement, and we provided the necessary information upfront. We believe we fulfilled all contractual obligations, and any confusion stemmed from the optional nature of these services. 2. NOC Letter Delay: The delay in issuing the NOC resulted from standard compliance checks required to ensure a proper handover. The AED 900 + VAT fee, communicated in advance, reflects the administrative work involved, consistent with industry norms. While we understand your frustration, we adhered to legal and procedural requirements to protect both parties. 3. Communication Regarding UAE Mobile Number: The UAE mobile number requirement for opening a bank account is a regulation set by the banking sector, not within our control. While we assist with company formation and residency, banking policies are outside the scope of our services. 4. Retention and Transition Process: Our retention efforts, including Zoom meetings, were intended to address your concerns and improve your experience. These discussions were meant to assist, not delay your transition, and are standard in service-based industries. 5. Business Support Referral (Josh): Referrals for business support were provided as a courtesy, not a contractual obligation. Our primary focus was delivering seamless company formation and residency services, which we fulfilled as promised. 6. NOC Charges (Habiba): The fee for the NOC covered compliance checks and administrative work, which are essential for a smooth transition. This was communicated upfront, and the fee was consistent with standard industry practices. Conclusion: We understand your frustration, but we believe we met all of our contractual obligations and delivered our services as promised. The company formation and residency process was completed flawlessly and in record time, and any additional services were communicated clearly. We appreciate your feedback and remain committed to improving our processes for future clients. If you have any further questions or need clarification, we are happy to assist.