Universal AudioReviews of uaudio.com

Over priced products, with unsatisfactory sound recording quality with even worse customer service. This latest attempt to trouble shoot issues has left me with the realisation that I will never waste another penny with this company. I’d suggest you check out some of the forums discussing the issues with your Apollo and Ox products. Will be selling these items and investing in a more suitable product.

Stay away from UAD at all costs. What a fall from greatness. I’ve used their plugins for decades but after their forced “upgrades” and extremely buggy software the plugins have become unusable. The lack of support and them destroying the plugins I have paid thousands upon thousands for is absolutely unacceptable. Their customer support wasn’t helpful whatsoever and their forced “updates” literally strip functionality and have rendered my studio unusable. Spend your money anywhere else. There are far better alternatives out there. Especially these days. As someone else mentioned here, the company is outdated and their support is incapable of the basics. Save your money and time and don’t even debate UAD at this point. I feel robbed, betrayed and absolutely cheated. I embarrassed myself and my company in front of clients due to their terrible forced upgrades.

Their plugin manager ua Connect is a crock of s☆☆t. After every Windows 11 update that installs - problems are experienced with their plugin manager uad connect which stalls unexpectedly after an update. They need to major overhaul this flakey program big time and make it stable - after all - we pay enough for their plugins that arent cheap (although they should be giving them away after this experience). They need to take a leaf out of korg / waves / bx plugins plugin management apps / systems, ditch the antiquated ilok crap and bring themselves into the 21st century and maybe then we might have a plugin management system that actually works. By the way - telling people to uninstall reinstall uad connect on your website is not a solution around the problems your software causes and the studio downtime taken to put this s☆☆t right everytime. Get the software working properly and ditch ilok - let's have some movement on this sooner than later - your product is total crap at the moment!!!

Universal Audio has seriously lost its way. As much as I love their hardware and plugins, their policies are a mess. First, you have to install the UA Connect app to get the Apollo Twin drivers, which is fine... until they dump 11GB of plugins onto your machine, most of which I don’t even have licenses for, like why? It’s just unnecessary bloat, and I end up spending ages deleting stuff I don’t need. And once you’ve got the drivers installed, you can’t even get rid of UA Connect without breaking UAD Console. So now I’m stuck with this app I don’t want...it never used to be like this. Then, if you ever need to restore from a Time Machine backup on a Mac, forget about it. Apple blocks the UAD extension and makes you reinstall everything, including that 11GB of junk. I reached out to Universal Audio, and they’re not interested in changing any of this. So, I’m done with the UAD "family" (or for want of a better word, cult) Switched to a Focusrite 18i20...Install the drivers, and everything just works. No bloatware or restrictions. Well done Universal Audio, you’ve really messed up...Creativity should never be this complicated.

I am writing to formally complain about the business practices of software companies (specifically Sonnox and IK Multimedia), which I believe are in breach of the Consumer Rights Act 2015 regarding unfair contract terms. I have invested over £5,000 in legal software licenses. However, these companies are effectively preventing me from exercising my right to resell my property by imposing exorbitant 'license transfer fees'. In some instances, the fee is as high as £50 per individual plugin. This is not a reasonable administrative cost; it is a predatory financial barrier designed to destroy the secondary market. By making the cost of transfer nearly equal to the market value of the product, these companies are: Confiscating my digital assets by making them unsellable. Engaging in monopolistic behavior by forcing users into a closed ecosystem. Circumventing established case law regarding the exhaustion of distribution rights for software. I request that you investigate these fees as they constitute an unfair burden on the consumer and a clear abuse of market position. A 'transfer' is an automated database entry change that should cost a nominal fee, not a ransom.

Cette marque est une honte ! J’ai acheté une UA Arrow il y a plus de 3 ans, et elle est littéralement en train de me lâcher dans les mains. Elle ne sort plus de son depuis mon MacBook Pro : il faut le redémarrer pour réinitialiser l’extension du noyau et récupérer du son. Et quand ça marche, c’est parfois un grésillement. UA ne tient pas ses engagements et ne maintient pas son matériel. Le fric, toujours le fric. Fuyez ! Plus jamais je n’achèterai chez UA. En plus d’un support catastrophique, je dois me taper des plugins qui coûtent la peau de Luc pour pas grand-chose. Inadmissible. Plus jamais cette marque. Si je veux de la qualité, j’irai chez Focusrite ou RME. Vraiment, fuyez !

WORST SUPPORT I HAVE EVER EXPERIENCED IN MY LIFE!

very bad company, not offer any form of support or email to contact them. chat is completely uses as it's AI and not offer connecting with human, so bad