Sarah
They charge without notice and they refuse to refund
I forgot to cancel my subscription and got charged for a whole month. I have not been notified before the charge, and I requested the refund within 4 hours being charge. But the support rejected my request. And I did not get any refund.
Reply from UbersuggestJul 4, 2025
Hi Sarah, Thank you for your feedback. We apologize for any frustration this situation may have caused. We’ve carefully reviewed your case and would like to clarify a few points: our system does send an email reminder a few days before the trial ends, informing users that their subscription will renew unless canceled. In this case, we did not receive a cancellation request before the trial converted into a paid plan. That said, we completely understand how easy it can be to miss these notifications. As a one-time courtesy, we’ve issued a full refund and followed up via email with all the details. We truly value your feedback and remain committed to providing fair and transparent support. Warm regards, Ubersuggest Team [email protected]