UDPOWERReviews of udpwr.com

Reply from UDPOWEROct 3, 2026

Hi, We’re very sorry for the difficulty you’ve had reaching us. We understand how frustrating it is when you’re trying to arrange a return and your emails are bouncing back or you’re unable to reach someone by phone. We can help you with the return of your unopened power supply. UDPOWER offers returns within 30 days, subject to our return policy. Please reply with your order number and the email address used to place the order. Once we verify the order, we’ll provide the appropriate return instructions and, if applicable, a return shipping label. You can also contact us directly at [email protected]. If a previous email address was bouncing back, please use this address instead. We apologize again for the communication issues and appreciate the opportunity to get this resolved for you. Best regards, UDPOWER Customer Support

Reply from UDPOWERSep 14, 2026

Hi, We take product failures and customer service complaints seriously, so we reviewed our order and support records after seeing this review. At this time, the information you provided does not match the customer information in our system. We have also been unable to locate any UDPOWER order, return request, warranty claim, support ticket, or after-sales email request associated with the details currently provided. In addition, UDPOWER currently sells directly to the U.S. market, and we do not have records of selling or shipping UDPOWER products to the Philippines. For this reason, we are currently unable to verify that this review relates to a purchase made directly from UDPOWER. If you purchased a UDPOWER product while in the United States, please email us at [email protected] with the following information: Your UDPOWER order number The full name used when placing the order The email address used for the purchase The phone number associated with the order, if applicable The product model Any previous support email, ticket number, or correspondence Please make sure to contact us using the same email address that was used when the order was placed whenever possible. If a different email address or different customer information is used, it can be very difficult for our support team to locate and verify the original order. UDPOWER honors its published return and warranty policies. If we can verify the purchase and confirm the product issue, our support team will review the case based on the actual order history, product condition, and applicable return or warranty terms, and work toward an appropriate resolution. We are ready to assist, but we first need accurate purchase information that matches our records in order to locate the order and investigate the case properly. UDPOWER Customer Support

Reply from UDPOWERAug 10, 2026

Hi Troy, We’re very sorry to hear about the issue with your AS2400, especially since it has been used as backup power for your wife’s oxygen concentrator. For the fastest assistance, please contact our support team directly at [email protected]. Our support team typically responds within 24 hours, although replies may take a little longer during weekends or holidays. Please include your order number and a brief description of the “system communications failure” so the team can assist you as quickly as possible. Because this involves essential medical equipment, please do not rely on the AS2400 until the issue has been resolved, and make sure you have another reliable backup power source available. Also, for your privacy and security, please do not include your home address, phone number, or other personal information in public reviews or comments. We recommend editing this review to remove those details. Thank you for bringing this to our attention, and we hope to get this resolved for you as quickly as possible. — UDPOWER Support Team

Reply from UDPOWERApr 7, 2026

Hi, We’re sorry to hear about your experience. Please note that the runtime of the power station depends on the wattage of the appliance being used. If the device you connect has a high power draw, the runtime will be much shorter. The S1200 has a total battery capacity of 1190Wh, so high-wattage appliances such as electric grills and water-heating devices can drain the battery quickly. That’s why it may have powered your smokeless grill for about an hour, but did not have enough remaining power afterward to heat water for coffee. If you’d like, please send us the wattage of your grill and coffee maker, and we can help you estimate the expected runtime more accurately and check whether the S1200 is the right fit for your needs. Best regards, UDPOWER Support

Reply from UDPOWEROct 3, 2025

Hi Robert, Thank you for reaching out—and I’m truly sorry for the confusion here. The solar panel shown in some photos is meant to illustrate solar charging; the order includes the S1200 power station only unless a solar bundle is specifically selected at checkout. I can absolutely help make this right. Here are a few easy options—please tell me which you prefer: Keep the S1200 and add a solar panel I can set you up with a courtesy discount on our compatible solar panel and include the correct connector if you need it. Return for a refund If the unit is unused and in original packaging, I can provide return instructions and an RMA. Just confirm the condition of the package and I’ll send the details. Again, I’m sorry this wasn’t clearer up front—we’re reviewing the page layout to make the “What’s included” section even more obvious. Let me know which option works best for you, and I’ll take care of the next steps right away. Warm regards, UDPOWER Support

Reply from UDPOWERSep 10, 2025

We’re truly sorry for the delay and understand how frustrating it must be to wait longer than expected, especially when you had planned your trip. Our standard delivery time is usually 5–10 business days, but during peak seasons or holidays shipments can occasionally take longer. Please rest assured we’re actively tracking your order and will continue to monitor it closely until it’s delivered. We deeply appreciate your patience and understanding, and we’ll make sure to keep improving our service to avoid such delays in the future. Best regards, UDPOWER Team