uk.vtoman Reviews | Read Customer Reviews of uk.vtoman.com

uk.vtoman Reviews | Read Customer Reviews of uk.vtoman.com

uk.vtoman reviews

Showing 10 reviews with 2 stars · Clear filters

Aaron K.
Sep 28, 2026
Brought a refurbished 2200w unit from…
Brought a refurbished 2200w unit from eBay stating it has a years warranty. That's not the case, 230v mains socket broke so I contacted them through eBay. No reply now after 10days, still chasing. My advice would be to avoid them unfortunately. Haven't had a problem till now. Units worked well and been charging fine with the 400w solar panels I brought at the same time. It's up to you. I would appreciate better customer service as I paid just over £650 for the unit and panels abt 9 months ago.
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Biker D.
Jul 15, 2026
Having spent many thousands of pounds…
Having spent many thousands of pounds on VTOMAN equipment I have been very happy with the quality but recently my JUMP 2200 has developed a fault whereby the AC circuitry has gone faulty internally and I cannot use the AC sockets. I emailed VTOMAN with a description of the fault and they replied asking for a video and details of my purchase. They repiled the same day saying that it was probably the fault I described. I have then sent many emails asking what I need to do regarding getting it repaired under warranty and the response has been.....nothing but the sound of crickets. So buyers beware, the kit is good but if you have a problem they are unlikely to honour their warranty UPDATE 24/7/2026 I received an email from VTOMAN with a returns label to send my faulty unit back to them. I had to find a local printer who would print the returns label from my phone and ask a friend for a box to return the faulty unit, but I have returned the unit to VTOMAN on 28/7/2026 so will see what happens next.
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Orchard L.
Nov 6, 2025
FEDEX delivery was terrible there…
FEDEX delivery was terrible there timing updates were bad and late
Reply from uk.vtomanNov 7, 2025
We sincerely apologise for not delivering the shopping experience you had hoped for. We are continuously working to improve our logistics processes, but we do hope you find the product satisfactory. Should you encounter any issues, please do not hesitate to contact us.
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LEE W.
Oct 16, 2025
i took over 1 month to arrive
i took over 1 month to arrive
Reply from uk.vtomanOct 17, 2025
Dear Sir, We sincerely apologise. Such an extended waiting period is wholly unacceptable, and we fully appreciate your frustration. Upon immediate review of your order, we identified that the delay stemmed from stock shortages affecting certain items. Once these items became available, we dispatched them without delay. However, we recognise this does little to compensate for the poor waiting experience you endured. We have now initiated improvements to our stock alert and customer notification processes, striving to provide more reliable service to every customer in future. We apologise once more for this unpleasant experience and are deeply grateful for your patience and feedback. Best regards, Vivi
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Sean D.
Oct 16, 2025
Item was considerably late and when…
Item was considerably late and when emailed comunication was poor, pleased with products tho.
Reply from uk.vtomanOct 17, 2025
Dear Customer, Thank you for your feedback, and please accept our apologies for the delayed response. This was due to our team taking a collective break recently, and upon returning we faced a significant backlog of emails, resulting in the delay. This was indeed our fault. However, we are truly delighted that you like our products! Your satisfaction is our greatest motivation. We hope to provide you with an even better experience next time. Best regards, Vivi
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Robert
Oct 2, 2025
Email response very slow
The product appears ok but response timed to emails is very slow. Also, the App does not appear to work which is one of the features I wanted.
Reply from uk.vtomanOct 9, 2025
Dear Customer, Thank you for your feedback. We sincerely apologize for any inconvenience caused. The application you mentioned is currently still in the testing phase and has not yet been officially released to the public. We are actively optimizing it to provide a stable and complete service as soon as possible. Additionally, due to recent team vacations, we have experienced a significant backlog of emails, which has significantly impacted our response times. We sincerely apologize for this delay. We are working diligently to address this backlog and will respond to each email in order as quickly as possible. Your patience is greatly appreciated. We once again apologize for any inconvenience this may have caused. Thank you for your understanding and support. Best regards, Vivi
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MARTON S.
Feb 7, 2025
The price was £40 cheaper on amazon…
The price was £40 cheaper on amazon than vto website. Will not use VTOman website again. No reply to emails regarding price discrepancy. No tracking information. Very poor service.
Reply from uk.vtomanFeb 8, 2025
Hello, thank you for your support of Vtoman products, we note that customer service has returned your letter, the original letter is as follows, if you still have any questions please feel free to contact us: Hello, Thank you for contacting Vtoman Website Official Store and interest in the jump 600x and for bringing the pricing difference to our attention. We appreciate your consideration as a potential customer. While we strive to offer competitive pricing, please note that prices may vary across different platforms and retailers. As an independent seller, we set our prices based on various factors, including product availability, operational costs, and customer service, so customers can choose the store he think the most cost-value to buy. And unfortunately shipped out order can't be canceled. Our website store provide 12+12 months warranty, while the extra 12 month expand warranty is only for website orders. At the mean time, to protect the purchasing rights of different store customers, for example if you buy from Amazon then you can only consult/require the warranty from the Amazon store. Looking forward to your understanding for the difference of different stores. Best regards, Gloria
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Joanne L.
Dec 9, 2024
It would be nice if they reply to emails
It would be nice if they reply to emails
Reply from uk.vtomanDec 10, 2024
Dear Customer. Thank you very much for your patience and understanding. Due to the surge of orders during the Black Friday period, our email inquiry and after-sales service team did face considerable challenges, resulting in a delay in responding to you. We apologize for this and have enhanced our team's workflow to ensure a faster and more accurate response to your needs in the future. Your order number has been forwarded to our after-sales department, who will prioritize your email as soon as possible. Thank you again for your understanding and patience, please feel free to contact us if you have any other questions. We wish you a happy life! Best regards. Vivi
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