Excellent
Based on 393 reviews
ZEELOOL UK4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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ZEELOOL UK (uk.zeelool.com) has 393 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 5 reviews with 3 stars · Clear filters
Mrs Jennifer C.
Very heavy specs. Bit disappointing
Reply from ZEELOOL UKSep 30, 2026
So sorry to hear the specs feel very heavy for you, that must be uncomfortable. We’ve already sent you an email, please kindly check your inbox and reply to us at your earliest convenience, so we can assist you to resolve this issue as quickly as possible.
Victoria R.
I'm sure they would of been lovley, the packaging was nice and the frames looked like I would of loved them....but I put my prescription in wrong 😂
Reply from ZEELOOL UKJul 28, 2026
Hi! We have sent an email to you with available solutions. Please kindly check your mailbox, including spam folder. If you have any concerns after reading it, just reply to our email anytime.
Alison P.
I’m thrilled with the distance ones but the reading ones not so good. Just got to work and I’ve got to get so close to the pc screen to be able to see it so only rated a three from me.
Reply from ZEELOOL UKJun 2, 2026
We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter, and we will resolve it as soon as we receive your reply. If we made a mistake with the glasses, we will take full responsibility, so please don't worry. Thank you again for all your patience and time.
Suzi L.
The frames are lovely but despite me putting in my prescription which I have used on line before the lenses are totally wrong for me and I can’t see a thing so total waste of money for me. I originally gave a 1 star. But after posting the review they reached out to be and offered to sort the system. Which was amazing. I would have given then higher but after bouncing emails back and forth and them offering me a free replacement, which I accepted, they then said the lenses I wanted weren’t available and I would need to pay a lot more for different lenses. Such a shame but they did offer me a full refund. So their customer service wasn’t bad after all. Maybe they need to just make it easier to know what glasses you need as it is more confusing than other sites.
Reply from ZEELOOL UKMay 23, 2026
We're glad to hear you like our product, but we're sorry to hear you're experiencing vision problems. We'll do our best to help you, so please don't worry. We found your order using the information you provided and sent you an email to try and figure out the cause. You can check the email and reply to us, and we'll resolve the issue for you as soon as possible.
Brenda T.
My friend recommended this site to me recently so I ordered a pair of glasses from them which arrived within the said timeframe and the glasses are nice, but they keep slipping down my nose. So I tried to email them to see if they could give me any advice on how to remedy that. However when I’m putting the order number in I’m being told it’s not the correct order number, the chat bot also said the same I said I have copied and pasted it from the email you sent, bot Said send order back to china and a refund would be given. My problem is now how will a refund be given if they apparently can’t find the order, it’s all very strange. So I think the customer service is not the best if your order is ok that’s fine but if you need a refund beware. All I wanted was some advice. I won’t be ordering anymore
Reply from ZEELOOL UKMar 20, 2026
We sincerely apologize for the frustrating experience you’ve had with our customer service and the trouble caused by your glasses slipping down your nose. We have checked our chatbot system and confirmed there were some errors in its settings, which led to incorrect and confusing responses. We have fixed these problems immediately. We truly value your feedback and will contact you as soon as possible to help solve the glasses slipping issue and properly handle your order. Thank you for your patience and understanding.
