Reply from U.K.ABROADFeb 20, 2023
At our company, we are dedicated to providing exceptional service to our clients. We take pride in our professional and customer-focused approach. While the majority of our clients are highly satisfied with our service, we understand that occasionally, there may be a dissatisfied customer. Despite our efforts to resolve any issues and meet their expectations, there may be instances where external factors, may impact the overall experience.
Rest assured, we always prioritize the satisfaction of our clients and make every effort to ensure a smooth and efficient process.
When you asked for a refund we tried to call you and email you to discuss the matter and explain to you what our fee includes. However, you never answered any of our calls or responded to our emails so we, therefore, processed your full refund immediately. You mentioned that you did not receive the full amount refunded however the difference in the amount could be due to the fluctuation of the exchange rate and unfortunately this is something we do not have control over.
U.K.ABROAD is an online legitimate and private British document services company assisting applicants worldwide who are living in Australia, New Zealand, South Africa, the USA, South America, Mexico, the Caribbean, Europe, Canada and Asia.
U.K.ABROAD offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long. For more information on U.K.ABROAD's Legitimacy/Authentication, click here: https://www.ukabroad.net/u-k-abroad-authentication/
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