Poor
Based on 63 reviews
UKG2.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UKG is the Workforce Operating Platform with unified HR, payroll, and workforce management, built to solve the unique challenges of frontline work. Powered by people-first AI and decades of labor data, UKG turns workforce intelligence into real-time decisions around staffing, pay, compliance, and productivity, enabling every worker to confidently take action as work happens. That’s why more than 80,000 organizations worldwide trust UKG to run their workforce — not just manage it.
UKG (ukg.com) has 63 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
Showing 11 reviews with 5 stars · Clear filters
Isabelle
I received detailed support regarding the tailor made configuration of our tool
Reply from UKGOct 13, 2026
Hi Isabelle, Thank you for taking the time to share feedback. We're happy to hear that you received detailed and personalized support.
Ronda G.
Cellphone app is convenient and efficient.
Jesse G.
From implementation to customer service, almost every person we encountered in the process has been so informative and supportive. I hope to one day be on the other side and get to work with UKG, that is how wonderful my experience has been.
Reply from UKGSep 30, 2026
Hi Jesse, Thank you very much for sharing your feedback. We're pleased to hear that every person you've encountered from UKG has been informative and supportive.
Tom N.
System capabilities, training and support have all been very good. Specialized programming to meet our specific requirements were no problem and done right the first time. First class group.
Jeremy
We've had a great experience with UKG. The software has made everyday tasks like payroll, scheduling, and time tracking much easier to manage, and it's intuitive enough that our team was able to get comfortable with it quickly. What really stands out is the support... whenever we've had questions or needed help, the UKG team has been responsive, knowledgeable, and easy to work with, making us feel like a valued customer rather than just another account.
Jennie G.
Happy to be part of the UKG family since 2021. We made the decision to move to UKG after a bad experience with our previous provider, and we have never looked back. Our sales team was with us through the whole implementation process and continues to stay in touch. The implementation plan was well designed and extremely efficient. Our implementation lead was readily available and proactive throughout the process. She kept everyone updated and on target. Since going live, we have been pleased with how UKG has increased our efficiency and accuracy. The system is easy to learn for new department heads, and our employees find the system to be user-friendly as well. Although the times we need to make calls for service are few and far between, when we do make calls, they are answered and resolved quickly. We know glitches happen, but the customer service is what makes the difference. And for us, UKG has definitely hit the mark.
Logan G.
Incredible Tech. Incredible people. UKG has been my best experience with HCM yet!
Baseball07!
Easy to implement and UKG has the best customer service I’ve ever experienced. Wow. It’s like they’re a part of my team
